How employees shape CSR transparency: A sensemaking perspective

Sendlhofer, Tina; Tolstoy, Daniel

doi:10.1016/j.jbusres.2022.05.074

Cited by 15 publications

(13 citation statements)

References 76 publications

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“…The three dimensions of information transparency are product transparency, supply chain transparency, and transaction transparency (Zhou et al, 2018). Studies of information transparency focus on information disclosure in capital markets (Zadeh et al, 2021), information sharing in supply chains (Rao et al, 2021), corporate social responsibility disclosure (Sendlhofer and Tolstoy, 2022), environmental information disclosure (Teubner et al, 2020;Du et al, 2022;Lin, 2022), and product information disclosure (Peschel and Aschemann-Witzel, 2020).…”

Section: Signaling Theorymentioning

confidence: 99%

Green production information transparency and online purchase behavior: Evidence from green agricultural products in China

Liu

Lamrabet

et al. 2022

Front. Environ. Sci.

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The “lemon effect,” which is the result of information asymmetry and barriers to trust, poses serious challenges to the sustainable development of green agricultural products. Therefore, enhancing consumers’ trust is critical to maintain sustainable purchasing behavior. Information transparency has been widely attention as a marketing tool, and previous research related to agricultural products has focused on the visible information. Based on signaling theory, this study takes an invisible information perspective and empirically investigates how production information transparency of green agricultural products affects consumer trust and online purchasing behavior. The results of structural equation modeling analysis show that production technology information transparency and production means information transparency have different effects on the dimensions of consumer trust (in competence and benevolence). Moreover, trust in competence has a significant positive impact on trust in benevolence; they both have significant impacts on consumers’ online green purchase behavior. The results of this study contribute to signaling theory and the product transparency literature, and offer significant implications to practitioners of the green agricultural sectors.

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Section: Signaling Theorymentioning

confidence: 99%

Green production information transparency and online purchase behavior: Evidence from green agricultural products in China

Liu

Lamrabet

et al. 2022

Front. Environ. Sci.

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“…When the level of ethical concerns is high, platforms that pay more attention to CSR can better gain consumer trust. This conclusion again emphasises the importance of CSR, such as privacy protection and data ethics in platform management (Sendlhofer and Tolstoy, 2022).…”

Section: Discussionmentioning

confidence: 72%

The more open, the better? Research on the influence of subject diversity on trust of tourism platforms

Xu,

Mou,

Ding

2023

MIP

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PurposeThe continuous impact of the pandemic and the downturn of the global economy have brought new challenges to the tourism industry. In this context, effectively attracting consumers and improving user stickiness are the top priorities of tourism platform companies. This study explores the impact of ethical concerns raised by new issues under the multi-governance environment on user stickiness. Based on the trust theory, the authors provide solutions for tourism platforms.Design/methodology/approachThis study adopted a quantitative approach, gathering survey data via an online platform. A total of 400 participants were investigated, and 356 valid questionnaires were returned, with a recovery rate of 89%. Questionnaires that did not meet the inclusion criteria were excluded, leaving 298 valid responses.FindingsStudies have found that consumers' ethical concerns about platform companies are key factors affecting user stickiness, and among these, consumer trust plays a mediating role. They have found that corporate social responsibility (CSR) behaviours help alleviate ethical concerns and improve trust in enterprises. At the same time, enterprises should properly control the number of platform collaborators, and excessive platform cooperation negatively moderates the impact of consumer ethical concerns on competence-based trust.Originality/valueThis study complements the deficiency of previous research with regard to ethical concerns in a multi-governance environment. These findings indicate that subject diversity exacerbates the negative impact of ethical concerns on consumer trust; however, CSR alleviates the impact of ethical concerns on consumer trust.

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“…Candidness can come in different forms, all the way from carefully crafted public relations strategies to indiscriminate disclosure to stakeholders of information-related firm conduct (Elg et al, 2015). Virtuous forms of candidness, however, are reflected by a willingness to be open about information relevant to stakeholders which may concern both successes and setbacks (Sendlhofer & Tolstoy, 2022). H&M is moving towards virtuous candidness in its ambitions to create performance measures and targets related to effective water usage.…”

Section: Discussionmentioning

confidence: 99%

Ethical Leadership in Sustainable Development: H&M and Water Management

Tolstoy,

Hånell,

Tarnovskaya

2023

International Business and Management

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Multinational enterprises (MNEs) are increasingly compelled to consider the United Nation's sustainable development goals (SDGs). These goals are complex and may cause internal goal conflicts for companies. To stay the course, MNEs will benefit from an ethical compass enabling them to take on leading roles in driving change towards a better future. We argue that ethical leadership in this new business landscape is bolstered by virtue ethics. MNEs with genuine ethical groundings will be equipped to make decisions in complex situations where the needs of a variety of stakeholders must be considered. The purpose of this chapter is to conceptually and empirically explore an MNE's implementation of a particular SDG, through an ethical leadership lens. We contribute to international management and international business literature by offering a framework to analyse MNEs' pursuit of SDGs.

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How employees shape CSR transparency: A sensemaking perspective

Cited by 15 publications

References 76 publications

Green production information transparency and online purchase behavior: Evidence from green agricultural products in China

Green production information transparency and online purchase behavior: Evidence from green agricultural products in China

The more open, the better? Research on the influence of subject diversity on trust of tourism platforms

Ethical Leadership in Sustainable Development: H&M and Water Management

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