How financial crisis history informs ethical corporate communication: Insights from corporate communication leaders

Jin, Yan; Austin, Lucinda; Eaddy, La Shonda Louallen; Spector, Shelley; Reber, Bryan H.; Espina, Camila

doi:10.1016/j.pubrev.2018.06.003

Cited by 24 publications

(19 citation statements)

References 48 publications

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“…More recently, within the containment of organizational crisis, insufficient emphasis on ethical approaches to crisis management and communication decision making, particularly on the situational aspects of employees involved, was found to be problematic; nevertheless, when such deficiency is addressed strategically, can help an organization to further increase its crisis preparedness and maintain positive relationships with its internal stakeholders (Tao and Kim, 2017). For example, Jin et al (2018) demonstrated that employees should be made aware of any organizational crisis, to fully understand the gravity of the situation, so that they are prepared to answer incoming questions with more effective response. As recently highlighted, the approach for effective ICC can reduce misalignment with employees and enhance positive employee communication behaviors during times of crisis (Kim, 2018).…”

Section: Introductionmentioning

confidence: 99%

A reliable and valid measurement scale for assessing internal crisis communication

Adamu

Mohamad

2019

JCOM

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Purpose There appears to be a growing concern over the lack of scales for measuring internal crisis communication (ICC) in the course of an organizational crisis. Noting this compelling evidence, an analysis of results from earlier exploratory studies demonstrated a strong need for a sound scale with adequate psychometric properties. On that account, the purpose of this paper is to develop a valid scale for ICC. Design/methodology/approach This study examined the conceptualization and operationalization of ICC based on a comprehensive literature search. The in-depth interviews consist of 12 key informants with a sample size of 251 respondents for scale development and testing wherein all data items were evaluated and validated by 13 expert reviewers. Findings The results were measured during a crisis situation and provided rationale and initial psychometric properties of ICC. Exploratory and confirmatory analyses have provided evidence that ICC scale has achieved a valid and reliable factor structure. Practical implications Therefore, practitioners such as policy makers, government, researchers and crisis managers can adopt this scale of assessment to enhance a more accurate ICC; in this regard, provide useful implications to help minimize risks as they happen, thereupon find a better way to manage crisis situations. Originality/value This study contributes to the subject area and builds the existing literature by developing 11 items for ICC. The research provides a starting point for empirical investigation on important factors of influence on organizational internal stakeholders.

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Section: Introductionmentioning

confidence: 99%

A reliable and valid measurement scale for assessing internal crisis communication

Adamu

Mohamad

2019

JCOM

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“…After the Two Forks project was halted in 1990, DW was forced to face its history. Honestly representing an organization's history—both the good and the bad—helps to build public confidence in the future of that organization (Jin et al, 2018) and the later films honestly address the impact of development on the environment. Although the 1984 film, Foothills for Man and Nature , reveals an uncomfortable relationship with the environment, it does begin the transition toward cooperation and environmental stewardship.…”

Section: Discussionmentioning

confidence: 99%

From Domination of the Environment to Stewardship: A Historical Look at Denver Water's Public Communication 1933–2018

Williams

2021

Journal of Technical Writing and Communication

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When most people think about the water coming from their kitchen faucets, they seldom consider where the water originates and how transporting it to their homes has environmental impacts. Utilities that supply water know the complexity of their systems, but from their position as a “utility,” they view their job as supplying safe water to their customers, not necessarily stewarding the environment. Consequently, when building large projects like dams, canals, and tunnels, utilities regard environmental disruption as a necessary byproduct of serving growing cities with water. Representations of these projects often replicate the “man conquering nature” frame, praising these engineering marvels for their defiance of nature. Denver Water, the utility that serves almost 1.5 million people on the arid eastern slope of the Colorado Rockies, has produced films describing its complex system since the early 20th century, and these films reveal an evolution of values from dominating nature to actively stewarding the environment. This paper reports on a grounded theory analysis of films produced by Denver Water between 1933 and 2018 examining how the films frame human relationships to the natural environment. The results reveal that the films increasingly express stewardship ideals over those of domination, with recent public communication actively advocating for environmental causes. The paper concludes by suggesting that we can learn important lessons from Denver Water about ethical organizational action for environmental stewardship.

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“…Hence, there is a growing body of literature within public relations focusing on ethics of care. Much of this line of research has examined ethics of care in crisis communication (e.g., Coombs & Holladay, 2007;Fraustino & Kennedy, 2018;Jin et al, 2018;Madden & Alt, 2021;Simola, 2003;Tao & Kim, 2017), although some additional work has been done into corporate social responsibility (Formentin & Bortree, 2019), development communication (Kennedy et al, 2016;Thompson & Weaver, 2014), and social media (DiStaso & Bortree, 2014;Kim & Freberg, 2020).…”

Section: Ethics Of Care and Nonprofit Fundraising: Lessons From Publi...mentioning

confidence: 99%

Relational care in communication as the basis of nonprofit fundraising: Theorizing professional ethics based in stewardship and ethics of care

Madden

Harrison

Vafeiadis

2022

Journal of Philanthropy and Marketing

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At its core, fundraising is relationship building. Therefore, ethical fundraising requires cultivating genuine, care‐based relationships between various stakeholders by considering relational goals and communicative practices. We advance an ethics of care‐oriented approach toward fundraising based in nurturing authentic relationships with multiple organizational stakeholders, including donors, employees, beneficiaries, and volunteers. Drawing upon ethics of care and stewardship scholarship based in public relations, the purpose of this article is to propose relational care in communication through dialogue as an ethical springboard of nonprofit fundraising.

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How financial crisis history informs ethical corporate communication: Insights from corporate communication leaders

Cited by 24 publications

References 48 publications

A reliable and valid measurement scale for assessing internal crisis communication

A reliable and valid measurement scale for assessing internal crisis communication

From Domination of the Environment to Stewardship: A Historical Look at Denver Water's Public Communication 1933–2018

Relational care in communication as the basis of nonprofit fundraising: Theorizing professional ethics based in stewardship and ethics of care

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