How Guanxi Relates to Social Capital? A Psychological Perspective

Huang, Kai-Ping; Wang, Karen Yuan

doi:10.3844/jssp.2011.120.126

Cited by 28 publications

(23 citation statements)

References 40 publications

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“…Quality has been defined as customer's desire and the customer's perceptions and expectations constitute the key factor determining quality (Bernardes, 2010). Satisfaction with services may provide valuable data regarding the interpersonal aspects of healthcare, as well as the mutual relationship between provider and customer and customer's perceptions (Fabio, 2005;Huang and Wang, 2011). One factor which, we believe, may affect the service quality in hospitals greatly is the state of social capital of workers in the organization.…”

Section: Introductionmentioning

confidence: 99%

Investigating the Relationship between Organizational Social Capital and Service Quality in Teaching Hospitals

Farzianpour¹,

Fouroshani²,

Vahidi³

et al. 2011

American Journal of Economics and Business Administration

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Problem statement:In modern age, the service quality and sensitivity towards better qualified service are among the priorities of the global community. Quality is defined as the customer's desire and the customer's perceptions and expectations constitute the key factor determining quality. The issue of quality is particularly important in healthcare service. Nowadays, alongside the human, financial and economic capitals, a new form of capital entitled social capital is being utilized. Social capital may influence the service quality. Facilitating science and improving team work and organizational commitment would probably translate into better quality of products and social capital encompasses all these issues. Approach: This is a cross-sectional, descriptive-analytic study conducted in educational hospitals of Tabriz, Iran in 2010. The target community consists of workers working in educational hospitals of Tabriz and patients referring to these hospitals. A total of 320 workers and 320 patients were selected for the study. Our data collection tool consisted of two questionnaires which were distributed among the participants after their validity and reliability were established. Once the questionnaires were completed, the statistical coefficients relating to the types of variables (t-test, Pearson correlation coefficient and analysis of variance) were calculated and analyzed using SPSS software version 16. Results: Our findings indicate that there is a significant, positive relationship between organizational social capital and the service quality from the patients' point of view, with the correlation between the two variables on a strong level (r = 0.6, p<0.001). Regression analysis results indicate that the five dimensions of social capital account for 0.88% of the variance in service quality equation and the variable relationship among workers in social networks is the most influential factor on service quality in the study population; this factor accounts for 0.59% of the variation in service quality. Conclusion: The existence of a significant relationship between the dimensions of social capital and service quality highlights the importance of social capital of workers in the organization.

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Section: Introductionmentioning

confidence: 99%

Investigating the Relationship between Organizational Social Capital and Service Quality in Teaching Hospitals

Farzianpour¹,

Fouroshani²,

Vahidi³

et al. 2011

American Journal of Economics and Business Administration

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“…The primary difference occurs in the fact that in case of guanxi the relationship formed is informal in nature (Huang and Wang, 2011). It is more based on the interpersonal relation based on friendly participation.…”

Section: Methodsmentioning

confidence: 99%

Guanxi and Ethics-A Study of Chinese Management Behaviour

Tung¹

2012

American Journal of Applied Sciences

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Problem statement: The concept of guanxi being a developing concept and used in the Chinese organizational management had been a topic of concern and interest as well for several authors to experiment on. The study focused on the determination of the impact of the use guanxi concept in the Chinese organizational managements and the effects on the ethical standards and judgement of the organization. Approach: The research had been a secondary source based research and obtained its materials and understanding from the earlier researches conducted on the concerned topic. Results: It had been obtained from the study that the concept of guanxi has an extreme significance in the management of organizations, particularly with respect to the Chinese organizations. Conclusion: Although there are certain negative aspects of following the concept of guanxi, yet from the study it has been concluded that the concept is an essential factor for the Chinese organizations that have records of success stories from using the guanxi concept and maintaining enhanced interpersonal relationships.

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“…Guanxi highlights the importance of the particular relationship between two parties (Chen & Chen, 2004;Chen & Tjosvold, 2007;Huang & Wang, 2011), such as the leader-member relationship between a manager and a subordinate, and shares many things in common with the LMX theory. However, although it is one of the key factors in successful leadership in China, the role of guanxi and the subtleties of the concept may not be familiar to Westerners.…”

Section: Introductionmentioning

confidence: 94%

“…Chinese guanxi networks (Fan, 2002;Huang & Wang, 2011). Emphasizing to Western managers the dyadic and particular one-to-one relationship with subordinates, which comes up in both LMX and guanxi, can therefore help them to understand Chinese employees and work more effectively with them.…”

Section: Similarities Between Lmx and Guanximentioning

confidence: 99%

“…There is an old saying in China, "A person needs a face; a tree needs face-to-face conflict, while westerners might prefer direct confrontation (Bond et al, 1985;Tse et al, 1994;Chen & Tjosvold, 2007). If a Westerner makes a Chinese person embarrassed or causes them to lose face, the relationship cannot succeed because the shamed person cannot continue to communicate with dignity (Ho & Redfern, 2010;Huang & Wang, 2011).…”

Section: Differences Between Lmx and Guanximentioning

confidence: 99%

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The Leader–Member Exchange Theory in the Chinese Context and the Ethical Challenge of Guanxi

Nie

Lämsä

2013

J Bus Ethics

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ABSTRACT.The leader-member relationship has been identified as a key determinant of successful working relationships and business outcomes in China. A high quality leader-member relationship helps managers and employees to meet the demands they face and gives them the opportunity to develop socially, emotionally and morally. Such relationships form the basis of the overall well-being and success of the organisation. This article contributes to relationally oriented leadership theories and more specifically to the leader-member exchange (LMX) theory by examining the theory in the context of Western expatriate managers and Chinese employees in China. The first aim of the study is to analyse the similarities and differences between the LMX theory, which owes its origins to Western corporate experience, and the social and moral norms of guanxi, a crucial element in the Chinese value system. Since Westerners and Chinese people can give different interpretations to guanxi, the second aim of the article is to discuss the ethical challenges to the Western manager arising from guanxi. The findings of this study have implications not only for China, but also for other Chinese communities (Macau, Taiwan, Hong Kong, the Philippines, and Singapore) where guanxi is endorsed and practised.

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How Guanxi Relates to Social Capital? A Psychological Perspective

Cited by 28 publications

References 40 publications

Investigating the Relationship between Organizational Social Capital and Service Quality in Teaching Hospitals

Investigating the Relationship between Organizational Social Capital and Service Quality in Teaching Hospitals

Guanxi and Ethics-A Study of Chinese Management Behaviour

The Leader–Member Exchange Theory in the Chinese Context and the Ethical Challenge of Guanxi

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