2017
DOI: 10.1177/2056305117717888
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How journalists verify user-generated content during terrorist crises. Analyzing Twitter communication during the Brussels attacks

Abstract: Social media, and Twitter in particular, have become important sources for journalists in times of crises. User-generated content (UGC) can provide journalists with on-site information and material they otherwise would not have access to. But how they source and verify UGC has not yet been systematically analyzed. This study analyzes sourcing and verification practices on Twitter during the Brussels attacks in March 2016. Based on quantitative content analysis, we identified (1) the journalists and news organi… Show more

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Cited by 36 publications
(28 citation statements)
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“…Since the objective of this analysis was to provide insights into how social media was used in the context of the disaster, the tweets were analyzed to establish the most popular tweets, based on the number of retweets. While there are a variety of ways to establish tweet popularity, using retweet metrics is a well-established practice (Rafail, 2017;Rauchfleisch, Artho, Metag, Post, & Schäfer, 2017). Ideally, both Facebook and Twitter could be used for analysis; however, Facebook's API does not allow for such analysis.…”
Section: Methodsmentioning
confidence: 99%
“…Since the objective of this analysis was to provide insights into how social media was used in the context of the disaster, the tweets were analyzed to establish the most popular tweets, based on the number of retweets. While there are a variety of ways to establish tweet popularity, using retweet metrics is a well-established practice (Rafail, 2017;Rauchfleisch, Artho, Metag, Post, & Schäfer, 2017). Ideally, both Facebook and Twitter could be used for analysis; however, Facebook's API does not allow for such analysis.…”
Section: Methodsmentioning
confidence: 99%
“…This considerably reduced the amount of helpful clues that the CAA could collect about the source pages of Facebook videos. Overall, this was another strong case of the well-known Walled Garden issue 36 . The fact that popular Internet platforms such as YouTube and Facebook are in the position to control who has programmatic access to data that is otherwise publicly available makes it very chal-lenging to build automated solutions and tools that could help mitigate the problem of disinformation.…”
Section: Discussionmentioning
confidence: 79%
“…For example, Rauchfleisch el al. [36] describe how journalists verify UGC during terrorist incidents, by focusing on the Brussels attacks in March 2016 and the dissemination of UGC through Twitter. With respect to Twitter as a social network for serving and disseminating news content, Heravi et al [23] analyse the attitudes of journalists in Ireland in order to come up with a set of patterns and practices to serve as global journalistic standards.…”
Section: Journalistic Practicesmentioning
confidence: 99%
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“…This information specifically helps journalists to cover terror attacks during the first hours after they occur (Rauchfleisch et al, 2017). This is particularly conspicuous in countries where there is strict censorship and the entry of foreign journalists is prohibited (Harkin et al, 2012).…”
Section: Blogs and Citizen Journalistsmentioning
confidence: 99%