2017
DOI: 10.2139/ssrn.3148453
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How Knowledge Management Processes Increase Customer Value and Firm Performance Through Value Co-Creation

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Cited by 2 publications
(3 citation statements)
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“…Thus, the used keywords are: “corporate culture,” “organizational culture,” “culture,” “organizational climate,” “Competing Values Framework,” “Knowledge management,” “Knowledge management processes.” So, only studies that reported the full correlation matrix and were written in English and published in peer-reviewed journals were chosen. Mainly, we extracted the paired correlation coefficients (r) among KM processes from the following studied ( Fugate et al, 2009 ; Jiang and Li, 2009 ; López et al, 2009 ; Andreeva and Kianto, 2011 ; Gomezelj et al, 2011 ; Zwain et al, 2012 ; Fattahiyan et al, 2013 ; Ho et al, 2014 ; Ooi, 2014 ; Donate and Sánchez de Pablo, 2015 ; Hegazy and Ghorab, 2015 ; Tan and Chang, 2015 ; Wahba, 2015 ; Costa and Monteiro, 2016 ; Lee V. H. et al, 2016 ; Martelo-Landroguez and Cepeda-Carrión, 2016 ; Shaikh and Aktharsha, 2016 ; Tseng, 2016 ; Byukusenge and Munene, 2017 ; Chidambaranathan and Swarooprani, 2017 ; Ode et al, 2017 ; Tongsamsi and Tongsamsi, 2017 ; Vangala et al, 2017 ; Abualoush et al, 2018 ; Alyoubi et al, 2018 ; Ngoc-Tan and Gregar, 2018 ; Abbas and Sağsan, 2019 ; Al Ahbabi et al, 2019 ; Mubin and Latief, 2019 ; Ode and Ayavoo, 2019 ; Zaim et al, 2019 ; Al-Emran et al, 2020 ). The identified articles were 32 in total, with 6,835 as a sample size.…”
Section: Methodsmentioning
confidence: 99%
“…Thus, the used keywords are: “corporate culture,” “organizational culture,” “culture,” “organizational climate,” “Competing Values Framework,” “Knowledge management,” “Knowledge management processes.” So, only studies that reported the full correlation matrix and were written in English and published in peer-reviewed journals were chosen. Mainly, we extracted the paired correlation coefficients (r) among KM processes from the following studied ( Fugate et al, 2009 ; Jiang and Li, 2009 ; López et al, 2009 ; Andreeva and Kianto, 2011 ; Gomezelj et al, 2011 ; Zwain et al, 2012 ; Fattahiyan et al, 2013 ; Ho et al, 2014 ; Ooi, 2014 ; Donate and Sánchez de Pablo, 2015 ; Hegazy and Ghorab, 2015 ; Tan and Chang, 2015 ; Wahba, 2015 ; Costa and Monteiro, 2016 ; Lee V. H. et al, 2016 ; Martelo-Landroguez and Cepeda-Carrión, 2016 ; Shaikh and Aktharsha, 2016 ; Tseng, 2016 ; Byukusenge and Munene, 2017 ; Chidambaranathan and Swarooprani, 2017 ; Ode et al, 2017 ; Tongsamsi and Tongsamsi, 2017 ; Vangala et al, 2017 ; Abualoush et al, 2018 ; Alyoubi et al, 2018 ; Ngoc-Tan and Gregar, 2018 ; Abbas and Sağsan, 2019 ; Al Ahbabi et al, 2019 ; Mubin and Latief, 2019 ; Ode and Ayavoo, 2019 ; Zaim et al, 2019 ; Al-Emran et al, 2020 ). The identified articles were 32 in total, with 6,835 as a sample size.…”
Section: Methodsmentioning
confidence: 99%
“…In particular, KAP is associated with the processes of storing, retrieving, applying, and sharing (Daud & Yusoff, 2011). It is an important process to gain competitive advantage (Ode et al, 2017). The reason is that, when KAP takes place, new knowledge that is combined and synthesized becomes useful for creating products, processes, or services that have value (Daud & Yusoff, 2011).…”
Section: H13: Ksh Has a Positive Influence On Sup The Influence Of Ka...mentioning
confidence: 99%
“…According to the knowledge-based view, the basis for achieving competitive advantage is KAP (Ode et al, 2017). Organizational knowledge-based resources are important factors that help organizations survive and operate more effectively (Kim & Gong, 2009), thereby improving OP (Liao & Wu, 2009).…”
Section: H14: Kap Has a Positive Influence On Inc The Influence Of Ka...mentioning
confidence: 99%