How online reviews affect consumers in mobile APP store: A conceptual framework based on elaboration likelihood model

Ren, Zhuoyi; Jiang, Ling; Pang, Chengzong

doi:10.1109/infoman.2017.7950387

Cited by 3 publications

(2 citation statements)

References 10 publications

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“…However, there is evidence that online shopping customers tend to purchase products with a large number of reviews [41]. Furthermore, there is evidence that users who do not engage with the qualitative detail of app reviews tend to be greatly influenced by the quantity of raters on the download page [25]. Downloads of apps linked to BP monitors and smart watches may be driven by sales of the peripherals rather than the app.…”

Section: Discussionmentioning

confidence: 99%

“…The number of downloads and the mean rating score were the outcome variables that we used in the regression analysis. The app’s information on the download page (rating, number of raters, cost, multiple conditions’ focus, the number of features, whether the app was developed by an internationally known company, presented as part of an established clinical program or claimed to be recommended by health care professionals, supported by a patient or professional organizations, or promoted by a campaign) were used as additional predictor variables as these features are known to influence downloads more generally [25]. Both outcome and predictor variables were standardized by using an Excel standardized function [26].…”

Section: Methodsmentioning

confidence: 99%

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Apps to Support Self-Management for People With Hypertension: Content Analysis

Hui¹,

Creamer²,

Pinnock³

et al. 2019

JMIR Mhealth Uhealth

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BackgroundHome blood pressure monitoring (HBPM) is one component of effective supported self-management, which may potentially be mediated by mobile apps.ObjectiveThe aim of this study was to identify the self-management features (HBPM and broader support strategies) offered by currently available apps and to determine the features associated with download frequency and user ratings.MethodsWe searched Google Play store, Apple App store, National Health Services Apps Library and myhealthapps.net (first search on February 1, 2018; updated August 18, 2018). We included high blood pressure apps available in the United Kingdom and extracted their features, number of downloads, and the average users’ rating from the app stores. We mapped the features to the holistic Practical Reviews In Self-Management Support (PRISMS) taxonomy of self-management support. We employed a regression analysis to determine if any features were associated with download frequency or user rating.ResultsWe included 151 apps. The 3 most common features were as follows: monitoring blood pressure (BP) and charting logs; lifestyle (exercise or dietary) advice; and providing information about hypertension. The other 11 components of the PRISMS taxonomy were rarely featured. There was little evidence to support associations between specific features and the download statistics and rating scores, with only 2 uncommon features achieving borderline significant associations. The presence of social support features, such as a forum, was weakly but significantly (R2=.04, P=.02) correlated with the number of downloads. Apps designed specifically for particular BP monitors/smart watches were weakly associated with a higher rating score (R2=.05, P<.001). Apps with more ratings were associated with more downloads (R2=.91, P<.001).ConclusionsThe functionality of currently available apps is limited to logging BP, offering lifestyle advice, and providing information about hypertension. Future app development should consider broadening the remit to produce a system that can respond flexibly to the diversity of support that enables people to self-manage their hypertension.

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Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Apps to Support Self-Management for People With Hypertension: Content Analysis

Hui¹,

Creamer²,

Pinnock³

et al. 2019

JMIR Mhealth Uhealth

View full text Add to dashboard Cite

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What Do Users Complain About with Mobile App with Payment Feature in Malaysia?

Latif,

Abdul Razak

2023

2023 IEEE International Conference on Computing (ICOCO)

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Apps to Support Self-Management for People With Hypertension: Content Analysis (Preprint)

Hui¹,

Creamer²,

Pinnock³

et al. 2018

Preprint

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BACKGROUND Home blood pressure monitoring (HBPM) is one component of effective supported self-management, which may potentially be mediated by mobile apps. OBJECTIVE The aim of this study was to identify the self-management features (HBPM and broader support strategies) offered by currently available apps and to determine the features associated with download frequency and user ratings. METHODS We searched Google Play store, Apple App store, National Health Services Apps Library and myhealthapps.net (first search on February 1, 2018; updated August 18, 2018). We included high blood pressure apps available in the United Kingdom and extracted their features, number of downloads, and the average users’ rating from the app stores. We mapped the features to the holistic Practical Reviews In Self-Management Support (PRISMS) taxonomy of self-management support. We employed a regression analysis to determine if any features were associated with download frequency or user rating. RESULTS We included 151 apps. The 3 most common features were as follows: monitoring blood pressure (BP) and charting logs; lifestyle (exercise or dietary) advice; and providing information about hypertension. The other 11 components of the PRISMS taxonomy were rarely featured. There was little evidence to support associations between specific features and the download statistics and rating scores, with only 2 uncommon features achieving borderline significant associations. The presence of social support features, such as a forum, was weakly but significantly (R2=.04, P=.02) correlated with the number of downloads. Apps designed specifically for particular BP monitors/smart watches were weakly associated with a higher rating score (R2=.05, P<.001). Apps with more ratings were associated with more downloads (R2=.91, P<.001). CONCLUSIONS The functionality of currently available apps is limited to logging BP, offering lifestyle advice, and providing information about hypertension. Future app development should consider broadening the remit to produce a system that can respond flexibly to the diversity of support that enables people to self-manage their hypertension.

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How online reviews affect consumers in mobile APP store: A conceptual framework based on elaboration likelihood model

Cited by 3 publications

References 10 publications

Apps to Support Self-Management for People With Hypertension: Content Analysis

Apps to Support Self-Management for People With Hypertension: Content Analysis

What Do Users Complain About with Mobile App with Payment Feature in Malaysia?

Apps to Support Self-Management for People With Hypertension: Content Analysis (Preprint)

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