How perceived effort expectancy and social influence affects continuance of intention to use e-government. A study of a Malaysian government service

Razak, Fahmi Zaidi Bin Abdul; Bakar, Azlina Abu; Abdullah, Wan Rafizah Wan

doi:10.1504/eg.2017.10004264

Cited by 5 publications

(2 citation statements)

References 25 publications

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“…User habits had a significant effect on behavioral intention. The results of the analysis for construct facilitating conditions were in line with the results of previous studies on online learning, which state that there is a significant relationship between facilitating conditions and behavioral intention (Razak et al, 2017;Masadeh et al, 2016;Raman & Don, 2013). Factors such as lack of assistance and timely support, incomplete information, and limited resources can prevent individuals from accepting web-based technology (Masadeh et al, 2016).…”

Section: Resultssupporting

confidence: 85%

The Role of Facilitating Conditions and User Habits: A Case of Indonesian Online Learning Platform

Harja¹,

Ambarwati²

2020

JAFEB

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The study examines the role of facilitating conditions and user habits in the use of technology in Online Learning Platform (OLP) in Indonesia. The adoption of online learning, persistence, and learning results in online platforms is essential for ensuring that education technology is implemented and gets as much value as possible. People who use technology and systems will embrace new technologies even more. This quantitative study is based on a survey of 254 respondents, who were active users of the technology, and considers the facilitating conditions and user habits variables. Two research hypotheses were tested using the Partial Least Square-Structural Equation Modeling method. Cronbach's Alpha, path coefficient, AVE, R-square, T-test were applied. The results showed that the factors significantly influence the Online Learning Platform technology behavioral intention. This impact is primarily associated with the availability of the resources required to use OLP technology. The availability of these resources includes supporting infrastructures such as widespread Internet access, easy access to mobile devices, and file sizes that affect access speed. The findings of this study suggest that it is necessary to introduce and increase the availability of resources for using OLP technology, and familiarize people with the technology features.

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Section: Resultssupporting

confidence: 85%

The Role of Facilitating Conditions and User Habits: A Case of Indonesian Online Learning Platform

Harja¹,

Ambarwati²

2020

JAFEB

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“…The effect of social influence on the behavioral intention to use a new or adapted technology is well known. For example, previous studies have already shown that social influence has an impact on the behavioral intention to use mobile-based assessments [ 37 ], Instagram messaging [ 38 ], web-based banking [ 39 ], eHealth services [ 40 ], social media [ 41 ], e-government [ 42 ], e-learning [ 43 ], and accounting platforms [ 44 ]. Although this review is not exhaustive and includes only a fraction of the studies that have investigated the relationship between social influence and the behavioral use intention, to the best of our knowledge, the relationship between social influence and behavioral intention to use PRWs has not been investigated so far.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Social Influence on the Intention to Use Physician Rating Websites: Moderated Mediation Analysis Using a Mixed Methods Approach

Guetz¹,

Bidmon²

2022

J Med Internet Res

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Background Physician rating websites (PRWs) have become increasingly important in the cross-section between health and digitalization. Social influence plays a crucial role in human behavior in many domains of life, as can be demonstrated by the increase in high-profile influential individuals such as social media influencers (SMIs). Particularly in the health-specific environment, the opinion of family and friends has a significant influence on health-related decisions. However, so far, there has been little discussion about the role of social influence as an antecedent of behavioral intention to use PRWs. Objective On the basis of theories of social psychology and technology acceptance and theories from the economic perspective, this study aimed to evaluate the impact of social influence on the behavioral intention to use PRWs. Methods We conducted 2 studies by applying a mixed methods approach including a total of 712 participants from the Austrian population. The impact of social influence on the behavioral intention to use PRWs was investigated through linear regression and mediation and moderated mediation analysis using the PROCESS macro 4.0 in SPSS 27 (IBM Corp). Results The 2 studies show similar results. In study 1, an experiment, no direct effect of social influence on the behavioral intention to use PRWs could be detected. However, an indirect effect of social influence on the behavioral intention to use PRWs via credibility (b=0.572; P=.005) and performance expectancy (b=0.340; P<.001) could be confirmed. The results of study 2, a cross-sectional study, demonstrate that social influence seems to have a direct impact on the behavioral intention to use PRWs (b=0.410; P<.001). However, when calculating the proposed mediation model, it becomes clear that this impact may partly be explained through the 2 mediator variables—credibility (b=0.208; P<.001) and performance expectancy (b=0.312; P<.001). In contrast to the observed direct and indirect effect, neither demographic nor psychographic variables have a significant moderating impact on the influencing chain in study 2. Conclusions This study provides an indication that social influence has at least an indirect impact on the behavioral intention to use PRWs. It was observed that this impact is exerted through credibility and performance expectancy. According to the findings of both studies, social influence has the potential to boost the use of PRWs. As a result, these web-based networks might be a promising future interface between health care and digitalization, allowing health care practitioners to gain a beneficial external impact while also learning from feedback. Social influence nowadays is not just limited to friends and family but can also be exerted by SMIs in the domain of PRW use. Thus, from a marketing perspective, PRW providers could think of collaborating with SMIs, and our results could contribute to stimulating discussion in this vein.

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Behavioral Intention to Use ICT Among Micro-Entrepreneurs

Abdullah,

Zainuddin,

Jamil

et al. 2024

Contributions to Environmental Sciences &Amp; Innovative Business Technology

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How perceived effort expectancy and social influence affects continuance of intention to use e-government. A study of a Malaysian government service

Cited by 5 publications

References 25 publications

The Role of Facilitating Conditions and User Habits: A Case of Indonesian Online Learning Platform

The Role of Facilitating Conditions and User Habits: A Case of Indonesian Online Learning Platform

The Impact of Social Influence on the Intention to Use Physician Rating Websites: Moderated Mediation Analysis Using a Mixed Methods Approach

Behavioral Intention to Use ICT Among Micro-Entrepreneurs

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