How Purpose-Driven Organizations Influenced Corporate Actions and Employee Trust during the Global COVID-19 Pandemic

Qin, Yufan Sunny; DiStaso, Marcia W.; Fitzsimmons, Alexis Bajalia; Heffron, Eve; Men, Linjuan Rita

doi:10.1080/1553118x.2022.2050239

Cited by 7 publications

(5 citation statements)

References 81 publications

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“…This theme underscored the significance of aligning individual values and purpose with organizational objectives to enhance workplace belongingness. The same has been revealed in literature from the works of Byrd (2022) and Qin et al (2022).…”

Section: Discussionsupporting

confidence: 74%

The Impact of Reflective Leadership on Workplace Belongingness: A Gender-Inclusive Analysis Using a Convergent Mixed Methods Approach

Caminong,

Tanpoco,

Morales

et al. 2023

IJMABER

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This paper examines the impact of reflective leadership on workplace belongingness, with a particular focus on gender differences. Through a combined approach of thematic and quantitative analyses, the study explores the factors that contribute to workplace belongingness and investigates potential variations in these factors based on gender. The findings reveal that reflective leadership positively influences workplace belongingness, with employees perceiving higher levels of reflective leadership in their leaders reporting higher levels of belongingness. The study identifies a safe environment, open communication, and challenging beliefs and assumptions as significant components of reflective leadership that impact workplace belongingness. The thematic analysis highlights the importance of psychological safety, effective communication, the value of work and purpose, and openness to change in fostering workplace belongingness. The quantitative analysis further reveals that the relationship between reflective leadership and workplace belongingness is stronger for female employees compared to male employees. The study emphasizes the need to consider gender-specific factors when promoting workplace belongingness, and it suggests strategies for organizations and leaders to create a positive work environment that enhances belongingness. These strategies include fostering a safe and supportive environment, promoting open communication, encouraging critical thinking, and implementing gender-specific initiatives and policies. The findings contribute to the existing literature by shedding light on the complex relationship between reflective leadership, workplace belongingness, and gender. Overall, promoting workplace belongingness contributes to improved employee well-being, satisfaction, engagement, and organizational performance.

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Section: Discussionsupporting

confidence: 74%

The Impact of Reflective Leadership on Workplace Belongingness: A Gender-Inclusive Analysis Using a Convergent Mixed Methods Approach

Caminong,

Tanpoco,

Morales

et al. 2023

IJMABER

View full text Add to dashboard Cite

show abstract

“…ESG, which provides a broader assessment than CSR, evaluates a company's environmental, social, and governance performance. In the wake of the COVID-19 pandemic and global social justice movements, employees are more inclined to work for organizations that demonstrate a clear purpose and align with their personal values (Qin et al, 2022). There is also a rising interest among employees to understand and participate in their Today's workforce is characterized by remarkable diversity, encompassing a wide array of languages, nationalities, races, ethnicities, religions, sexual orientations, and abilities.…”

Section: Internal Communication From a Prosocial And Ethical Perspectivementioning

confidence: 99%

The past, present, and future of internal communication in public relations: A computational review of the emerging literature

Yue,

Zhou,

Page

et al. 2024

Preprint

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Utilizing a full-text 15,926,460-word database of all peer-reviewed articles published in six public relations journals between 2012 and 2022 (N=2,675), we employ a variety of computational methods to investigate the past, present, and future of internal communication in public relations. We first situate internal communication studies in the wider public relations literature, document its growth, identify a set of “internal-communication papers” (N=407), and conduct a comprehensive bibliometric analysis. Next, we investigate the theoretical, empirical, and epistemological origins of internal communication by analyzing all identified internal communication papers’ reference lists and providing core readings for the research community. Finally, we compare internal communication papers with non-internal-communication counterparts, quantify literature gaps, and illuminate promising research directions to guide the future of internal communication studies.

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“…Their findings also demonstrated the psychological mechanism underpinning the efficacy of leaders' motivating communication, emphasizing the sequential mediating roles played by workers' demands for satisfaction and subsequent coping mechanisms. Qin et al, (2022) contend that employers must promptly provide workers with correct information, "include them in the decisionmaking, and take into account how any new choices will affect their professional and personal lives" (p. 9). Employees are more likely to trust an organization's sincere desire to treat them fairly and its capability to navigate challenging times when they perceive that the organization is sincere in listening to their concerns, addressing their problems and involving them in the decision-making process.…”

Section: Internal Communicationmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

“…During COVID, organizational leaders and communicators dealt with a variety of contingencies and complexities that impacted their communicative approaches (Meng and Tench, 2022), including unexpected responsibilities to employee health and wellness (Chen and Wu, 2023). Leaders often succeeded when conveying a clear sense of purpose (Qin et al ., 2022)—as organizations that led with purpose-driven communication helped employees to identify with the organization, serving “as a source of organizational stability” (p. 438). Transparency has also been demonstrated as a best practice for organizational communication when facing crises (e.g.…”

Section: Literature Reviewmentioning

confidence: 99%

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Permanent scars, improvisation and new paths forward: communication agency leadership responses to COVID-19

Capizzo,

Nzau,

Oduolowu

et al. 2023

CCIJ

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PurposeThe purpose of this paper is to provide rich, qualitative insights around internal communication in strategic communication agencies, addressing the evolutions in expectations and best practices for agency leadership through COVID-19.Design/methodology/approachQualitative interview study with 18 US-based leaders of public relations and advertising agencies to examine their experiences of leading and managing strategic communication teams during COVID-19.FindingsSynthesized findings around changes in leadership values and important facets of ongoing internal crisis communication led to the development of the following five categories—Improvisation and Flexibility, Transparency and Trust, Ownership and Embodiment, Care and Empathy, Relationships and Resilience.Originality/valueUsing a high-value sample, the study is the first (to the best of the authors' knowledge) to focus on the crucial context of agencies and internal communication around COVID-19; diversity, equity, and inclusion (DEI); and other pandemic-era challenges. It provides theoretical implications around ongoing, internal crisis communication and practical implications for agency leaders in crisis.

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How Purpose-Driven Organizations Influenced Corporate Actions and Employee Trust during the Global COVID-19 Pandemic

Cited by 7 publications

References 81 publications

The Impact of Reflective Leadership on Workplace Belongingness: A Gender-Inclusive Analysis Using a Convergent Mixed Methods Approach

The Impact of Reflective Leadership on Workplace Belongingness: A Gender-Inclusive Analysis Using a Convergent Mixed Methods Approach

The past, present, and future of internal communication in public relations: A computational review of the emerging literature

Permanent scars, improvisation and new paths forward: communication agency leadership responses to COVID-19

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