How robust is the UTAUT theory in explaining the usage intention of e-government services in an unstable security context?: A study in Iraq

Abstract

This study aimed to examine the robustness of the unified theory of acceptance and use of technology (UTAUT) theory in explaining the usage of electronic government services in an unstable security context. In addition, it attempts to investigate the extent to which usage behaviour could create continued usage intention among the citizen's. The data were collected from employees in public universities in Iraq employing a survey questionnaire. Out of 700 questionnaires distributed, 436 usable questionnaires were returned. The partial least squares structural equation modelling (PLS-SEM) was employed to test the validity and reliability of the model and to examine the hypothesised relationships. The findings of the study confirmed the robustness of UTAUT theory and its validity in explaining behaviour in an unstable security context. In addition to examine how robust is the UTAUT theory in examining the behaviour in using electronic government eG services, it also extends the UTAUT model to examine future continued usage of the eG services and how UTAUT variables could shape this behavioural intention.

E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption

“…Since the development of the UTAUT, it has been applied in various studies and across different fields that utilize or integrate IT. This extensive application, test ing, and validating are vividly visible in areas, such as egov ernment (AlSwidi & Faaeq, 2019;NaranjoZolotov et al, 2018;Sawalha et al, 2019), ecommerce (Li et al, 2018;Pobee & Opoku, 2018;Shaw & Sergueeva, 2019;Soomro, 2019), ehealth/mobile health (Alam et al, 2018;Bawack & Kamdjoug, 2018;Quaosar et al, 2018), etourism (Gupta et al, 2018;Lama et al, 2019), and mobile banking (Rahi et al, 2018;Raza et al, 2019).…”

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

“…PSQ is shaped based on citizen experience with the performance of egovernment services in the completion of a particular task [5], [53]. From a technology-based perspective, the quality of an e-government system correlates with ease of use and prompt access to reliable online services and related information [7], [39], [53]. In addition, the perceived quality of e-government initiatives increases the relative value and usefulness of their online services for citizens [56].…”

“…In essence, any assessment of the success of egovernment depends on citizen responsiveness, commitment, and dependency on the provided services [7], [8], [9]. Understanding the relationship between egovernment services and citizen satisfaction is therefore essential to improve the quality of the services and to increase citizen engagement and participation [8], [9].…”

Pushing towards ehealth for iraqi hypertensives: an integrated class association rules into SECI model

“…This constraint is related to the ease of accessing patient' EMRs as some medical records cannot be revealed to others without the consent of both the specialist and patient [29].…”

“…Group 4, the next strongest rules contain three factors (testBPS=PreHypn, chol=high, fbs>120=FALSE), are extracted in (3,5,24,27,29) and display their association to HeartDisease=yes. The highest confidence is attributed to 0.91 in rule 3 and followed by confidence (0.84, 0.84, 0.74, 0.63).…”