How servant leadership affects organizational citizenship behavior: the mediating roles of perceived procedural justice and trust

Qiu, Shaoping; Dooley, Larry M.

doi:10.1108/lodj-04-2021-0146

Cited by 45 publications

(35 citation statements)

References 94 publications

(138 reference statements)

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“…Research depicts that leadership styles such as transformational, transactional, servant and leader-member exchange have a positive impact on OCB [11][12][13][14][15]. Moreover, the studies have reported a significant positive relationship between servant leadership and employee OCB [16][17][18][19][20][21]. When leaders act with humility which is one of the important aspects of level 5 leader, they tend to build trust among employees and employees put an extra effort in their jobs.…”

Section: Introductionmentioning

confidence: 99%

How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent

et al. 2022

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Role of leadership in managing organizational behaviour of employees is of key essence. However, at times unconventional behaviour of employees can pose a challenge for the leaders, which in this case is organizational dissent. This study has examined the relationship between level 5 leadership and organizational citizenship behaviour (individual level-OCB-I) in presence of organizational dissent at employing a quantitative approach and a survey design. All managerial cadre employees of telecommunication sector were chosen as a population of the study. Data from 450 respondents from all four telecom companies was analysed using PLS-SEM. The findings of the study revealed that there is direct significant relationship between level 5 leadership and OCB-I of employees i.e., L5L~ OCB-I. Furthermore, the results showed an indirect relationship between level 5 leadership and OCB-I of employees through organizational dissent i.e., L5L~OD~OCB-I is significant. Telecom is a rapidly growing sector that plays a significant role in the economic growth of Pakistan. The study shows that OCB-I in telecom sector of Pakistan can be leveraged through level 5 leadership.

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Section: Introductionmentioning

confidence: 99%

How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent

et al. 2022

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“…Employees will notice that service culture necessitates behaviors that go beyond formal requirements in business environment, which will probably lead to a greater OCB inside their workgroup (Walumbwa et al, 2010). By serving them or changing their surroundings, servant leaders can reinforce workers' motivation, capacity, or the chance to exhibit OCB (Qiu & Dooley, 2022;Greenleaf, 1998). Furthermore, OCB can function as a mechanism that connects leadership behaviors and employee creativity, because OCB tends to be fostered through servant leadership, which leads to knowledge exchange among employees.…”

Section: Servant Leadershipmentioning

confidence: 99%

Direct and indirect effects of servant and ethical leadership styles on employee creativity: mediating role of organizational citizenship behavior

Hanaysha

Kumar

Inairat

et al. 2022

AGJSR

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PurposeThis research mainly aims to test the impact of two leadership styles (ethical and servant leadership) on employee creativity; and to determine whether organizational citizenship behavior (OCB) mediates the relationships between them.Design/methodology/approachThe paper relied on a quantitative research approach with a sample of 213 staff from public universities in the United Arab Emirates. In this paper, the partial least square approach (PLS-SEM) was employed in order to verify the proposed hypotheses.FindingsThe outcomes confirmed that OCB has a positive impact on employee creativity. Additionally, the findings indicated that ethical leadership positively affected OCB and employee creativity. It was also confirmed that servant leadership has a significant positive impact on OCB and employee creativity. Finally, the findings revealed that OCB fully mediates the linkages among servant and ethical leadership and employee creativity.Originality/valueThis paper acknowledges the existing gaps in the prior literature, and enables us to understand clearly about the significance of ethical as well as servant leadership in affecting employee creativity via OCB as a mediator.

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“…According the studies of ref. [8,[25][26][27][28][29][30], organizational justice has a significant relationship with organizational citizenship behaviors of employees. The following hypotheses can be advanced based on previous research's theoretical foundation: H1: Organizational justice has a positive and significant impact on sustainable organizational citizenship behavior.…”

Section: Organizational Justice and Sustainable Organizational Citize...mentioning

confidence: 99%

“…According to the studies of ref. [8,[25][26][27][28][29][30] organizational justice (OJ) has a positive and significant effect on Sustainable organizational citizenship behavior (SOCB) (see Table 3).…”

Section: Organizational Justice (Oj) and Sustainable Citizenship Beha...mentioning

confidence: 99%

What Drives Sustainable Organizational Citizenship Behavior

Juliana¹,

Pramezwary²,

Lemy³

et al. 2022

IJSDP

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The purpose of this study is to examine the impact of the organizational justice variable, organizational commitment, job satisfaction on the sustainable organizational citizenship behavior (OCB) variable in food producers. A cross-sectional, self-administered questionnaire was distributed in this study, the sample was determined using a slovin approach, and the total number of respondents was 159. The structural equation modeling (SEM) software SmartPLS 3.3.3 was used as the analytical tool. Data for research was gathered through the distribution of online questionnaires. According to the findings of this study, organizational justice variables have a positive and significant impact on the OCB variable. This demonstrates that the higher the organizational justice variable given to food producers in Banten, the higher the employee's sustainable Organizational citizenship Behavior variable will be. The organizational commitment variable influences the OCB variable in a positive and significant way. This indicates that the higher the level of the employee's sustainable OCB variable, the higher the level of the employee's organizational commitment. Furthermore, job satisfaction has a positive and significant impact on long-term OCB. This shows that the higher the employee's job satisfaction, the higher the employee's sustainable Organizational citizenship Behavior variable will be.

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How servant leadership affects organizational citizenship behavior: the mediating roles of perceived procedural justice and trust

Cited by 45 publications

References 94 publications

How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent

How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent

Direct and indirect effects of servant and ethical leadership styles on employee creativity: mediating role of organizational citizenship behavior

What Drives Sustainable Organizational Citizenship Behavior

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