Palavras-chave: Mobilidade urbana sustentável. Inovação. Serviços públicos. Mobilidade ativa.ABSTRACT Services based on the integration of active mobility and public transport depend on the conditions provided for walking and cycling, which can be better understood through the public service innovation approach. In this line, the goal is to analyze active transport experiences in the city of Sao Paulo, considering tactical urbanism experiences based on the equitable distribution of space, improvement of active mobility conditions and based on the premise that increasing active mobility and access to public transport, potentially may help to reduce noise levels, improve air quality and reduce greenhouse gas emissions. The proposed analysis applies the characteristics-based model. It was found that the innovation in the services provided by the city hall occurred in treatment of infrastructure for pedestrians and, in some cases, for cyclists, including bicycle paths and also Bicycle sharing located near public transportation, installation of Bike racks and parking for bicycles. The change in service characteristics is based on new competences and techniques of service provider. The projects contribute to the development of competences related to methodologies for urban interventions, resulting in a systemic view on the uses, local dynamics and behavioral aspects of the users themselves. Users' interests are based on civil society associations that are engaged in active mobility and it is highlighted the relational and organizational competences, based on the management of multi-agent relationships. In this sense, analyzing the experiences studied, there is a need to promote community involvement to increase the chances of approval of interventions by the population. And the experimental character of tactical urbanism allows solutions to be tested and, if necessary, adjusted before turning them permanent. It was concluded that there was a deepening of the technical and operational capacity to implement the interventions. However, a great potential is emerging for the introduction of innovations to continue, towards the improvement and scale-up of public services for non-motorized transportation in line with the city environmental quality improvement.