Abstract:The aim of this review is to present the social media roles that facilitate knowledge management processes. This paper used a systematic literature review method based on PRISMA guidelines. The literature search was conducted using the following five electronic scientific databases: Web of Knowledge, Science Direct, Emerald, PubMed and Scopus. The search identified 82 selected works and the findings showed that social media facilitates knowledge acquisition by being used as a source of knowledge, facilitating … Show more
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