How stress and satisfaction influence customer service quality in banking industry

Kim, Long; Yeo, Sook Fern

doi:10.1016/j.heliyon.2024.e32604

Heliyon

2024

DOI: 10.1016/j.heliyon.2024.e32604

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How stress and satisfaction influence customer service quality in banking industry

Long Kim,

Sook Fern Yeo

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Cited by 7 publications

References 60 publications

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An integrative framework enhancing perceived e-banking service value: A moderating impact of e-banking experience

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Journal of Open Innovation: Technology, Market, and Complexity

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An exploration process on job satisfaction in higher education

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Social Sciences & Humanities Open

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How stress and satisfaction influence customer service quality in banking industry

Cited by 7 publications

References 60 publications

An integrative framework enhancing perceived e-banking service value: A moderating impact of e-banking experience

An integrative framework enhancing perceived e-banking service value: A moderating impact of e-banking experience

Key determinants of product value for business sustainability in glove industry: A moderating impact of technological competency

An exploration process on job satisfaction in higher education

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