“…Parent preferences for care at this time include the use of clear but sensitive language by health care providers (Asplin, Wessel, Marions, & Öhman, 2012; Lalor, Devane, & Begley, 2007); receiving verbal and written information about the abnormality (Alkazaleh et al, 2004; Asplin et al, 2012; Lalor, Begley, & Galavan, 2008); and experiencing minimal delays between identification of the initial problem and the communication of this to parents (Alkazaleh et al, 2004). However, services often fail to deliver this and parents frequently report experiencing delays (Askelsdóttir et al, 2008; Mitchell, 2004; Van der Zalm & Byrne, 2006), confusing information (Asplin et al, 2012; Oscarsson, Gottvall, & Swahnberg, 2015), insensitive language from staff (Fleming et al, 2017; Mitchell, 2004), and feeling unsupported (McKechnie, Pridham, & Tluczek, 2016).…”