How to be Helpful on Online Support Forums?

Abstract

Internet forums such as Reddit offer people a platform to ask for advice when they encounter various issues at work, school or in relationships. Telling helpful comments apart from unhelpful comments to these advice-seeking posts can help people and dialogue agents to become more helpful in offering advice. We propose a dataset that contains both helpful and unhelpful comments in response to such requests. We then relate helpfulness to the closely related construct of empathy. Finally, we analyze the language features that are associated with helpful and unhelpful comments.

Humanoid Agents: Platform for Simulating Human-like Generative Agents

“…We then show experiments that validate how Humanoid Agents effectively respond to and infer changes in each aspect of System 1. While our paper demonstrates how three different aspects of System 1 influence agent behavior, our system is also extensible to many more aspects, such as personality (Wu et al, 2020), moral values (Jiang et al, 2022), empathy (Sharma et al, 2020), helpfulness (Wang and Torres, 2022), cultural background (Liu et al, 2021) and other personal attributes .…”