2022
DOI: 10.1007/s11628-022-00487-8
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How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry

Abstract: From March 2020, restrictive measures have been taken to limit the Covid-19 pandemic, thus impacting and hugely affecting the tourism industry. In this new scenario, tourism destination managers and stakeholders need to look ahead to the future, trying to wisely react to overcome this crisis. This paper aims at demonstrating how a Smart Tourism Destination can tackle the consequences of the Covid-19 pandemic using smart and digital technologies such as Big Data and Analytics. In particular, the monitoring of I… Show more

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Cited by 10 publications
(5 citation statements)
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“…In other words, technologies are transforming the static and practical aspects of the management of tourism and marketing into a dynamic process (in which managers and tourists use technology as a tool) that allows market players and actors (tourism providers, stakeholders, intermediaries, and tourists) in the tourism industry to shape technology and also be affected by it [24]. In fact, during and after the COVID-19 pandemic, digital technologies have assumed a fundamental role as in many sectors [70][71][72][73], also in the strategies restarting tourism companies as well as for governments involved in the planning and execution of public policies for sustaining the competitiveness of tourism companies and destinations and managing the crisis, enabling a process of transformation able to reduce the negative impacts of the emergence by creating opportunities for future development [74].…”
Section: Discussionmentioning
confidence: 99%
“…In other words, technologies are transforming the static and practical aspects of the management of tourism and marketing into a dynamic process (in which managers and tourists use technology as a tool) that allows market players and actors (tourism providers, stakeholders, intermediaries, and tourists) in the tourism industry to shape technology and also be affected by it [24]. In fact, during and after the COVID-19 pandemic, digital technologies have assumed a fundamental role as in many sectors [70][71][72][73], also in the strategies restarting tourism companies as well as for governments involved in the planning and execution of public policies for sustaining the competitiveness of tourism companies and destinations and managing the crisis, enabling a process of transformation able to reduce the negative impacts of the emergence by creating opportunities for future development [74].…”
Section: Discussionmentioning
confidence: 99%
“…It also aids in recognizing the development level and potential of rural tourism and its formation mechanism on multiple scales, providing methodological references for identifying lagging and unbalanced areas of rural tourism development in a more detailed way. Finally, in the study's time scale, Solazzo et al [52] and Pramana et al [53] evaluated Italian and Indonesian tourism before and after the epidemic, proposing recovery countermeasures. This paper refers to the above studies and conducts a study on the change in rural tourism popularity before and after the epidemic, which will provide a certain reference value for the recovery and sustainable development of the rural tourism industry after the epidemic.…”
Section: Response To Previous Studiesmentioning
confidence: 99%
“…This meets the consumption demands of the middle class to venture into the countryside, experience the local culture of the tourism destination, and harmoniously interact with residents, and it constructs an ecosystem to meet the needs of a safe and livable rural tourism destination, thereby enhancing the tourism service and guaranteeing function of the destination city. This, in turn, relies on the radiation and diffusion effect of the metropolitan area to drive the development of rural tourism in itself and its neighboring small-and medium-sized satellite cities [52].…”
Section: Revelations and Recommendationsmentioning
confidence: 99%
“…Visualization is widely used in the tourism industry for tourism planning and destination promotion. Through technologies such as Geographic Information Systems (GIS) and Virtual Reality (VR), tourism practitioners can present information about a destination to potential tourists in the form of graphics and animations [6]. In this way, tourists can have a more intuitive understanding of the destination's attractions, culture, transportation, and other related information, so that they can make more informed travel decisions.…”
Section: Tourist Attractions' Use Of Data Visualizationmentioning
confidence: 99%