How to Identify Competence from Interactions

Abstract

The concept of competence generally refers to the knowledge, experiences, skills, attitudes, abilities and behavior that enable effective action in a work environment. Since knowledge is linked to action, the part of an individual's knowledge used and put to work every day, mixed with the organization's knowledge, characterizes the competencies that allow a group of people to make complex tasks. The knowledge resides primarily in the heads of beings. Interactions between these persons allow to observe their knowledge through different media as documents, meetings, telephone conversations, or computer communication networks. Many works focusing on the analyze of mediated interactions to different purposes exist. So, we use these works to propose a methodology of identifying competence in professional mediated communications exchanges.

Competency Manifestation Clues within Interactions in Computer Mediated Communication

“…Competence is "The combination and implementation of knowledge, know-how and know to behave to achieve a recognized performance, in relation to a given environment and as part of a finalized activity" [23], where (i) knowledge designates the mastery of varied concepts linked to a given activity domain like protocols, procedures, and standards. (ii) Know-how indicates the efficiency in executing tasks in a specific field of activity and (iii) know to behave reveals the aptitude to work on a variety of situations.…”

“…The competence can be identified by three viewpoints; Organizational, Industrial and Individual, as depicted in Figure 2 [23].…”

“…Figure 2: Different visions of the competence components use [23] Table 1: Characteristics of competence [25] Characteristics Implication Individual It is possible to focus interest on the person competence independently of the organizational [26].…”

Competency Detection from Interactions Within Communities of Practice

“…Competence can be defined as: "The combination and implementation of knowledge, know-how and know to behave and to achieve a recognized performance, in relation to a given environment and as part of a finalized activity" [23]. In this definition, knowledge indicates the mastery of different elements related to a specific domain of activity, such as standards, procedures and protocols, know-how is determined by the efficiency in carrying out actions in a specific area and the know to behave is reflected by the ability to deal with various situations.…”

“…Competence can be characterized by three points of views: individual, industrial and organizational (Fig. 1) [23].…”