How to Learn About Users and Understand Their Needs? User Experience, Mental Models and Research at Public Administration Websites

Herendy, Csilla

doi:10.21277/st.v41i1.241

Cited by 4 publications

(2 citation statements)

References 5 publications

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“…(Riihiaho, 2017) Eye-tracking methodology in HCI is a widely used tool among researchers for measuring usability and user experience (UX) (Ghaoui, 2006). Various types of research have been conducted in the field of web design (Herendy, 2009;Herendy, 2018;Józsa, 2010;Romano Bergstrom et al, 2013), and other HCI fields (Józsa and Hámornik, 2011;Katona and Kovari, 2018;Michalski, 2018;Kvaszingerné Prantner, 2015;Tóth and Szabó, 2018;Ujbanyi et al, 2016). This methodology can give us additional information about the users' behaviour (Wang et al, 2019).…”

Section: Eye-tracking As a Usability Testing Techniquementioning

confidence: 99%

Methodological Challenges in Eye-Tracking based Usability Testing of 3-Dimensional Software – Presented via Experiences of Usability Tests of Four 3D Applications

Babicsné-Horváth

Hercegfi

2023

Period. Polytech. Soc. Man. Sci.

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Eye-tracking based usability testing and User Experience (UX) research are widespread in the development processes of various types of software; however, there exist specific difficulties during usability tests of three-dimensional (3D) software. Analysing the screen records with gaze plots, heatmaps of fixations, and statistics of Areas of Interests (AOI), methodological problems occur when the participant wants to rotate, zoom, or move the 3D space. The data gained regarded the menu bar is mainly interpretable; however, the data regarded the 3D environment is hardly so, or not at all. Our research tested four software applications with the aforementioned problem in mind: ViveLab and Jack Digital Human Modelling (DHM) and ArchiCAD and CATIA Computer Aided Design (CAD) software. Our original goal was twofold. Firstly, with these usability tests, we aimed to identify issues in the software. Secondly, we tested the utility of a new methodology which was included in the tests. This paper summarizes the results on the methodology based on individual experiments with different software applications. One of the main ideas behind the methodology adopted is to tell the participants (during certain subtasks of the tests) not to move the 3D space while they perform the given tasks at a certain point in the usability test. During the experiments, we applied a Tobii eye-tracking device, and after the task completion, each participant was interviewed. Based on these experiences, the methodology appears to be both useful and applicable, and its visualisation techniques for one or more participants are interpretable.

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Section: Eye-tracking As a Usability Testing Techniquementioning

confidence: 99%

Methodological Challenges in Eye-Tracking based Usability Testing of 3-Dimensional Software – Presented via Experiences of Usability Tests of Four 3D Applications

Babicsné-Horváth

Hercegfi

2023

Period. Polytech. Soc. Man. Sci.

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“…They have also been tested during the development of the Macedonian VirusRadar, but only with internal, professional participants and people involved in the development. However, this practice can be problematic because whoever is involved in the development, even for the sake of the organization that represents it, thinks differently [9,10] about its content than citizens / users / users.…”

Section: How Were Surfaces Testedmentioning

confidence: 99%

How were apps developed during, and for, COVID-19? : An investigation into user needs assessment and testing

Herendy

2020

2020 11th IEEE International Conference on Cognitive Infocommunications (CogInfoCom)

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In the following paper, I present through four practical examples how the development of mobile applications changed during the COVID-19 pandemic 2020 springtime. To what extent was the work of designers-developers determined by the quarantine, and by the possible time constraints? Which part of their work did they reduce most, and what could go on unchanged? The BPXV app was developed at the request of the 15th district of Budapest to help the district residents to shop and get their medicines during the confinement. A refreshing exception among the examples is the app created to replace Easter watering, Locsolkodj.hu. I also present two solutions suitable for contact tracking, the Virus Radar created in Macedonia, which became the official Hungarian contact tracking app, and the Austrian STOPP CORONA interface/platform? In order to find out the answers to the above questions, I conducted written and telephone interviews with the owners, designers, developers, or researchers of each site. Learning about design and development, I was interested in how the development of these apps, designed and developed at the time of the confinement, differed from the usual process -what the designers reduced, where were the "cuts" made. Based on the experience with the small sample, I found that the possibilities were typically limited in the user needs assessment and testing, but the Austrian example is a refreshing exception: it was tested by different methods, with the participation of the greatest number of real users (and not official employees or internal team members). It is a general experience that in the case of researched and introduced apps and websites designed and developed during a pandemic typically decreased the amount of classic user and usability tests. It is also characteristic that to the west of Hungary, the apps are tested by users, to the east by offices / officials / developers.

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Feedback as a Form of User Involvement in the Digital Realm

Baumann,

Dirks

2024

Lecture Notes in Computer Science

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How to Learn About Users and Understand Their Needs? User Experience, Mental Models and Research at Public Administration Websites

Cited by 4 publications

References 5 publications

Methodological Challenges in Eye-Tracking based Usability Testing of 3-Dimensional Software – Presented via Experiences of Usability Tests of Four 3D Applications

Methodological Challenges in Eye-Tracking based Usability Testing of 3-Dimensional Software – Presented via Experiences of Usability Tests of Four 3D Applications

How were apps developed during, and for, COVID-19? : An investigation into user needs assessment and testing

Feedback as a Form of User Involvement in the Digital Realm

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