How to Mitigate the Negative Effect of Emotional Exhaustion among Healthcare Workers: The Role of Safety Climate and Compensation

Abstract

This study examines the relationship between emotional exhaustion and job satisfaction. We further propose a safety climate and compensation as contextual variables that weaken the effect of emotional exhaustion. Survey data collected from 694 employees of a public hospital provided support for the hypothesized research model. The hierarchical multiple regression results reveal that high emotional exhaustion is negatively related to job satisfaction. In addition, the results suggest that compensation and a safety climate are moderating variables that mitigate the negative effects of emotional exhaustion. The theoretical implications and future directions are discussed.

Fostering engagement among emotionally exhausted frontline employees in financial services sector

“…, 2014). Also, a conducive organizational climate can assist in creating a favorable perception of the work environment, which would ultimately help in lessening the effects of emotional exhaustion (Opoku et al. , 2021).…”

“…, 2021). In the context of frontline employees, Opoku et al. (2021) opine that the frequency and intensity of interaction with customers makes emotional exhaustion prevalent in the service industry (De la Fuente‐Solana et al.…”

“…In addition, Keyko et al (2016) posit that transformational leadership influences work engagement, both directly and indirectly (Hayati et al, 2014). Also, a conducive organizational climate can assist in creating a favorable perception of the work environment, which would ultimately help in lessening the effects of emotional exhaustion (Opoku et al, 2021). In the context of frontline employees, Opoku et al (2021) opine that the frequency and intensity of interaction with customers makes emotional exhaustion prevalent in the service industry (De la Fuente-Solana et al, 2021;Mohd Noor et al, 2021), which is a direct consequence of the work demand (Kammeyer-Mueller et al, 2016).…”

“…Also, a conducive organizational climate can assist in creating a favorable perception of the work environment, which would ultimately help in lessening the effects of emotional exhaustion (Opoku et al, 2021). In the context of frontline employees, Opoku et al (2021) opine that the frequency and intensity of interaction with customers makes emotional exhaustion prevalent in the service industry (De la Fuente-Solana et al, 2021;Mohd Noor et al, 2021), which is a direct consequence of the work demand (Kammeyer-Mueller et al, 2016). These authors argue for the identification of factors that can help in devising a mechanism to reduce the negative effects of emotional exhaustion, more particularly, the role played by leadership in the workplace in affecting the impact of emotional exhaustion on job satisfaction (Opoku et al, 2019(Opoku et al, , 2020, which is also a determining factor for engagement.…”

How Fear of External Threats Plays Roles: An Examination of Supervisors’ Trait Anger, Abusive Supervision, Subordinate Burnout and CCB

“…For example, organizations could introduce new options for teleworking, spread useful stress relief knowledge, and give enough dismissal compensation and treat employees with respect and dignity when having layoffs. These help to calm employee worries, prevent the aggravation of abusive supervision and, in turn, prevent higher levels of employee burnout and CCB occurrence [ 40 , 59 ].…”