“…It is directed against people on the basis of their race, ethnic origin, religion, gender, age, physical condition, disability, sexual orientation, political conviction, and so forth" (p. 900). Prior studies show that around 20-40% of user comments on online news websites are uncivil (Coe et al, 2014;Santana, 2014;Rowe, 2015a;Su et al, 2018;Gonçalves et al, 2020;Rossini, 2020). These studies indicate that comments on articles on highly controversial topics such as same-sex marriage or immigration show higher levels of incivility compared to other articles.…”