“…A good procedure generally consists of clear steps together with clear beginning and ending steps (Zakay, 1984). Each step in a good procedure clarifies the task (action) to be completed (Davis and Cosenza, 1993), the nature of the decision unit"s involvement (e.g., negotiation, facilitation, mediation, arbitration, litigation) 2 (Brown, 1995;Nagel and Mills, 1990), the potential training needs of the unit (Ganster et al, 1991;Hart, 1985), the venue for action to be taken, and the start time and end time of the steps in the overall process to avoid misunderstanding (Hart, 1985;Messner et al, 2006;Webler, 1995;Wittmer et al, 2006). A training step in the procedure avoids premature convergence and greatly increases the possibility of a win-win solution (Ganster et al, 1991).…”