How to Successfully Establishing Online Stores?

Chien, Te-King; Ma, Hon-Yu; Yang, Kai-Chi

doi:10.1109/iiai-aai.2015.196

“…EECSI 2019 -Bandung, Indonesia, 18-20 Sept 2019 management compared to on E-service quality because of a higher path coefficient (0.499) compared to 0.174. Such the condition indicated that there was a dissimilarity with previous research clarifying that information system success model significantly influenced E-service quality [16,18].…”

Section: Resultsmentioning

confidence: 68%

“…Apart from accuracy, completeness, and updates [15], capabilities to provide and deliver information with decent quality of online services satisfying customers' expectations essentially rely on ascertainment of satisfaction values, trust, and loyalty through persistent enhancement of service quality [16]. Also, personalized relationships with customers should be built through service supports after sales, quick responsiveness, sincere interest of problem solving, and firm commitment of punctual service deliveries [17].…”

Section: Introductionmentioning

confidence: 99%

Boosting E-Service Quality through IT Service Management of Online Stores

Kosasi¹,

Vedyanto²,

Yuliani³

2019

EECSI

0

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The intention of conducting such the research was to evaluate mediating roles of IT service management on information system success model and IT governance, further boosting E-service quality. A method combining convergent triangulation and an explanatory, follow-up design was implemented. The population engaged middle-up online stores that have marketed products online in five-year time in West Kalimantan. Questionnaires were completed by 99 out of 112 managers. Quantitative analysis was performed through SEM-PLS. In-depth interviews and FGDs with 5 key informants, however, yielded data used for qualitative analysis. Results conclusively reveal that information system success model is insignificant for E-service quality despite direct, positive influences gained. In other words, the business success of online stores has no reliance on this type of model. The focus should be on IT governance reinforcing IT service management. The fact is supported by qualitative findings emphasizing that such the governance is eminently influenced by information system success model and it is requisite to actualize IT service management for progressed E-service quality.

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“…Failure to build quality IT services at online stores can result in dissatisfaction, complaints, and even possibilities of moving to other competitors [39]. Actualization of quality of IT services of online stores in expanding market shares is inseparable from readiness of IT service management and composition of website design used to market products [40]. Business models through online stores with B2C segmentation are strongly linked to existence and assurance of quality of IT services so that online customers' needs can be fulfilled [41].…”

Section: Online Storesmentioning

confidence: 99%

Impacts of IT Governance in Expanding Market Shares of Online Stores

Kosasi¹

2019

IJATCSE

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IT governance maturity values are a crucial facet used for recognition of contributions of service quality of IT operation when assuring perpetuity of expanding market shares of online stores. This can become a benchmark used to further evaluate existing gaps in enhancing service quality of IT operation. In this study, the whole respondents referred to 99 business managers of middle-up online stores. A purposive sampling technique was in implementation. Instruments used represented lists of questions based on processes in which each was divided based on levels. Each level was then divided based on Likert Scales. This study intended to gain more complete findings of improving conduct of IT process values performing as limitation of actualizing service quality of IT operation in assuring perpetuity of expanding market shares of online stores in West Kalimantan. Findings (2.437, 2.433, 2.423, 2.488, 2.423, and 2.481) consecutively for PO8, PO9, DS7, DS13, ME1, and ME4 show that maturity values of are smaller than 2.50. The fact shows that several IT processes remain at Position 2 (repeatable but intuitive).

show abstract

Boosting E-Service Quality through IT Service Management of Online Stores

Kosasi¹,

Vedyanto²,

Yuliani³

2019

EECSI

0

View full text Add to dashboard Cite

The intention of conducting such the research was to evaluate mediating roles of IT service management on information system success model and IT governance, further boosting E-service quality. A method combining convergent triangulation and an explanatory, follow-up design was implemented. The population engaged middle-up online stores that have marketed products online in five-year time in West Kalimantan. Questionnaires were completed by 99 out of 112 managers. Quantitative analysis was performed through SEM-PLS. In-depth interviews and FGDs with 5 key informants, however, yielded data used for qualitative analysis. Results conclusively reveal that information system success model is insignificant for E-service quality despite direct, positive influences gained. In other words, the business success of online stores has no reliance on this type of model. The focus should be on IT governance reinforcing IT service management. The fact is supported by qualitative findings emphasizing that such the governance is eminently influenced by information system success model and it is requisite to actualize IT service management for progressed E-service quality.

show abstract

How to Successfully Establishing Online Stores?

Cited by 4 publications

References 31 publications

Boosting E-Service Quality through IT Service Management of Online Stores

Boosting E-Service Quality through IT Service Management of Online Stores

Impacts of IT Governance in Expanding Market Shares of Online Stores

Boosting E-Service Quality through IT Service Management of Online Stores

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