How Well are Job Burnout and Engagement Related to Public Service Motivation Among Civil Servants? Empirical Evidence in Pandemic Setting

Agustina, Iin; Rindiani, Bella; Dellarosa, Aprillia; Gunawan, Alam A; Herdiana, Septian

doi:10.30741/adv.v6i1.828

Cited by 2 publications

(1 citation statement)

References 41 publications

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“…The concept of managing in an organization is about managing institutions and managing the behavior of its people. The behavior shown by individuals inside and outside organizations has become the subject of study in the realm of public organizations with a focus on actors delivering public services and the motivations behind them (Agustina et al, 2021(Agustina et al, , 2022Dharmanegara et al, 2021;Utami et al, 2022) or users of public services (Kurniawan, 2016;Pramuditha, 2021;Pramuditha & Agustina, 2022).…”

Section: Introductionmentioning

confidence: 99%

Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction

As-Sajjad,

Agustina,

Wiradiputra

2023

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This study aims to examine how the influence of technical aspects, functional aspects, and image on the service quality in Cibeunying Kidul District, Bandung, and how the quality of these services has an impact on citizen satisfaction as service users. By using a quantitative approach, the research sample was determined by convenience sampling technique. The selected research respondents were people who had used services at the Cibeunying Kidul Bandung District Office and were willing to voluntarily participate in the research. During the two-month study period, there were 89 respondents who were willing to participate and filled out a questionnaire that was sent online. The data that has been collected is analyzed using path analysis. The results of the study show that only technical and functional aspects can affect service quality in Cibeunying Kidul District, Bandung. Meanwhile, service quality has a very large influence on citizen satisfaction in Cibeunying Kidul District, Bandung. These results provide important implications for public organizations in an effort to increase citizen satisfaction and as an effort to encourage an increase in the quality of public services provided, especially by looking at the most important aspects that reflect of these services quality.

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Section: Introductionmentioning

confidence: 99%

Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction

As-Sajjad,

Agustina,

Wiradiputra

2023

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Mediating Role of Public Service Motivation in Enhancing the Effect of Spiritual Leadership on Felt Obligation and Affective Commitment

Tanjung,

Salleh,

Pradesa

2023

IJSSB

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Encouraging positive feelings at work is important in a public organization. While leadership and motivation are recognized as things that can improve the positive form of individual attitudes and behavior among individuals. By integrating the concepts of leadership and motivation as determinants of employee attitudes, the purpose of this research is to analyze about how public service motivation could mediate the effect of spiritual leadership towards affective commitment and felt obligation. Quantitative method is used as a research deductive paradigm with a purposive sampling technique used to obtain 97 civil servants that take part as respondent in this study who work in two Government Agencies in the Province of North Sumatra, Indonesia. Findings indicate that five hypotheses proposed in the study were confirmed, but there was one relationship that was found to have an insignificant effect, which is the direct effect of spiritual leadership on felt obligation. Main implication of the findings reveals about the significant role of public service employee motivation in strengthening spiritual leadership in improving both affective commitment and felt obligation.

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How Well are Job Burnout and Engagement Related to Public Service Motivation Among Civil Servants? Empirical Evidence in Pandemic Setting

Cited by 2 publications

References 41 publications

Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction

Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction

Mediating Role of Public Service Motivation in Enhancing the Effect of Spiritual Leadership on Felt Obligation and Affective Commitment

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