Hrvatske zračne luke u mreži europskih niskotarifnih kompanija

Gašparović, Slaven; Jakovčić, Martina; Vrbanc, Mirela

doi:10.15291/geoadria.239

Cited by 2 publications

(1 citation statement)

References 19 publications

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“…In the same time strong expansion of tourism industry worldwide has helped LCCs further expansion bringing up at the same time quite a few new development dilemmas. Thus in Croatia where establishment of the LCCs lines has generated connection with most vibrant emissive markets (first LCC present in Croatia was German wings, flying from Zagreb since 2004), some authors have recognized their doubtless significance on airports development, in terms of an increase of the number of employees and facilitated access to a destination (Gašparović et al, 2012), while some question their impacts because of the strong seasonality of their operation (Bezić and Vojvodić, 2011). In his research of Maltese tourism, Smith (2009) has analysed the LCCs impact since their introduction in 2006 on the growth of tourist arrivals.…”

Section: Introductionmentioning

confidence: 99%

The effects of the low cost carriers' presence on airport performance: evidence from Croatia

2017

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Purpose -Although Low Cost Carriers (LCCs) expansion coincided with the growth of tourism demand in Croatia (and worldwide), their arrival on Croatian airports has happened just recently. As data related to their impact on airport business performance is scarce, the following research is done for the purpose of filling up a small portion of this knowledge gap. Design -Besides the theoretical framework on the issue of the LCCs impacts on airports business performance, the paper also gives empirical insights into the matter on the Croatian international airports. Methodology -Information were collected by using both available secondary data as well as the results of a semi structured questionnaire filled in by the officials from the Croatian international airports, in the period from January to May 2014. Findings -The empirical research has showed that respondents had positive opinion on the LCCs presence and their overall impact on the airports business performance. Related to the findings some strategic directions for the policy makers have been given. Originality -This article is one of the very few dealing with the LCCs presence on Croatian airline market and definitely the only one discussing LCCs impacts on Croatian airport performance from the airports' managers point of view.

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Section: Introductionmentioning

confidence: 99%

The effects of the low cost carriers' presence on airport performance: evidence from Croatia

2017

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Empirical research on user satisfaction with the transport and the supporting services at Croatian airports

Naletina

Petljak

Sremac³

2019

Pomorstvo (Online)

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Air traffic is a very important traffic branch, since it provides the possibility of fast travelling long distances between countries and contributes to the development of economy, trade and tourism. The number of long-distance travels has been increasing, people have started to travel more and therein, the importance of air traffic has been growing. The Republic of Croatia has to take advantage of its favourable geographical position at the crossroads of West and East Europe, which facilitates the development of air traffic. Airports have major significance for the development of air traffic, and it is of great importance that they provide high quality services, i.e. that their users are satisfied. With the aim of establishing the level of user satisfaction with transportation and the supporting services in Croatian airports, an empirical research via an online survey has been conducted, where the respondents were asked about how often they used the airports in the Republic of Croatia, their supporting services, the importance of the factors influencing the decision-making on buying the ticket for the specific airline and overall satisfaction with the services in Croatian airports. The results of the primary research suggest that the users, when deciding on buying the ticket, put the price and safety first. The users are not entirely satisfied with the price-quality ratio and are not content with the prices of the parking in airports and with the airport facilities that provide hospitality services. Furthermore, it has been established that user satisfaction with transportation and the supporting services can be perceived through three factors: 1) additional services; 2) user satisfaction with additional services; 3) satisfaction with the staff and prices of additional services. The paper also analysed user satisfaction with transportation and the supporting services considering socio-demographic characteristics of the respondents. The key limitation of the research paper is the impossibility of conducting the research on site, at Croatian airports, where the users have “contact with the service”, especially the supporting services. It is highly plausible that conducting research at the airports would contribute to more representative research findings and recommendations for the management.

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Hrvatske zračne luke u mreži europskih niskotarifnih kompanija

Cited by 2 publications

References 19 publications

The effects of the low cost carriers' presence on airport performance: evidence from Croatia

The effects of the low cost carriers' presence on airport performance: evidence from Croatia

Empirical research on user satisfaction with the transport and the supporting services at Croatian airports

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