Hubungan Pelaksanaan Standar Operasional Prosedur Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien Rawat Jalan Di Puskesmas Pembantu Tanjung Benoa

Abstract

Standard Operating Procedure (SOP) is a standardized procedure or stage and must be passed to complete a particular work process. To maintain the consistency of the level of performance or certain conditions and where officers and the environment in carrying out a particular task or job understanding the desires of patients with appropriate performance standards is a very important thing that affects patient satisfaction. Design of this study was Cross-Sectional with the number of samples was 140 respondents which were chosen through a Purposive Sampling technique. The instrument used in this study was a questionnaire sheet. The result of the test indicated most implementation of standard operating procedures did have not good categories (64,3%) and the majority of patient satisfaction level which was not satisfied (62,1%). Spearman Rank test showed that there was a significant relation of standard operating procedures toward patient satisfaction in Puskesmas Pembantu Tanjung 000). Based on the results of this study, it is expected that this study can be used as a reference source for education to develop evidence-based nursing, especially about patient satisfaction on health service.