Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach

Núñez-Ríos, Juan E.; Sánchez-García, Jacqueline Y.; Tejeida-Padilla, Ricardo

doi:10.1007/s11213-019-09499-4

Cited by 14 publications

(12 citation statements)

References 48 publications

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“…Likewise, it deals with three complementary components of socio-ecological systems: relationships, structure and functions [42]. Additionally, this method seeks a dialectical synthesis among the criticist, naturalist and positivist research methods to generate an enriched vision of the problems and generate actions that positively impact reality [43]. In this sense, this study adopted a multi-methodological perspective.…”

Section: Methodsmentioning

confidence: 99%

Factors to Foster Organizational Sustainability in Tourism SMEs

et al. 2020

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Small and medium-sized tourism companies (SMEs) strongly depend on their collaborators to achieve competitiveness and sustainability. In this sense, these organizations need to identify those factors that help them to use their resources and efforts to achieve the aforementioned goals. This article proposes a model oriented to organizational sustainability in the tourism sector. A systemic approach was adopted to articulate this research; therefore, the soft systems methodology was applied to structure the problem and express a conceptual model that suggests relationships as an alternative solution to the expressed problem. Partial least squares path modeling was applied to statistically validate the relationships expressed in the construct. Results suggest that the relationships proposed in the construct are valid and may promote organizational sustainability. The ideas developed are restricted to the organizational domain and although the results apply in a Mexican context, this potential limitation can be offset by the multi-methodological approach proposed, extending the model’s application to other types of organizations. This study may enable scholars and managers to improve communication and inter-organizational relationships, allowing organizations to focus their strategies and efforts using systems thinking to increase responsiveness and adaptation.

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Section: Methodsmentioning

confidence: 99%

Factors to Foster Organizational Sustainability in Tourism SMEs

et al. 2020

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“…Los elementos identificados se desglosan entre aquellos que conforman la estructura del sistema de gestión de playas, y los que pasan a ser su entorno. Además de esta identificación, se clarifica la interacción de los elementos del sistema tanto entre sí como con el entorno (Checkland, 1999;Núñez, Sánchez & Tejeida, 2019). El reconocimiento de estas interacciones permite identificar relaciones sanas y relaciones conflictivas.…”

Section: Relaciones En Conflictounclassified

Desarrollo de territorios costeros turísticos en México mediante la autogestión con base sistémica

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Rojas-Ramírez

Oliva-Aguilar

et al. 2021

EURE

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La zona costera turística representa escenarios de reproducciones sociales complejas, ya que el desarrollo del turismo de playas se ha dado por un modelo de aprovechamiento que soslaya el sistema ecológico que lo soporta. Esto se atribuye a una inadecuada planeación, la desarticulación gubernamental y la generalización de la problemática social y ambiental de las costas. Las playas, como elementos costeros, presentan particularidades sociales y ambientales que requieren metodologías que regulen su variedad. En este sentido, este trabajo tiene como objetivo proponer el uso del Enfoque Sistémico (utilizando la Metodología de Sistemas Suaves) para un acercamiento a la gestión costera desde una perspectiva local. Los resultados obtenidos fueron un diagnóstico participativo y un modelo conceptual de autogestión para las playas de Puerto Escondido, Oaxaca. Se encontró que, a partir de estudios locales que otorguen un papel protagónico a la comunidad para el aprovechamiento sustentable de las costas, mejora la vinculación entre lo social y lo ambiental.

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“…According to Cardoso Castro [47], the VSM can be applied to any organisation regardless of its size, nature or operating context for diagnosis or to restructure in order to achieve viability. Its functionality has been demonstrated in different sectors [48][49][50][51][52][53][54][55][56][57]. It should be added that for the VSM operation, five subsystems interact continuously, seeking to maintain an organisation in equilibrium as well as to ensure its survival through learning and adaptation processes.…”

Section: Identification Of Conflicts Through Viable System Model (Vsm)mentioning

confidence: 99%

“…Considering the path coefficients, one of the challenges is to harmonise the interactions between primary operations with the elements of coordination and control without neglecting the information provided by Int to improve the courses of action and to operate sustainably. Based on the above, it is considered that the VSM can be used as an alternative to translate the information obtained with the PLS-PM and generate organisational changes that lead to a state of viability [47,51,69].…”

Section: Structuring Sustainable Performance Through the Vsmmentioning

confidence: 99%

Systems Thinking Approach to Sustainable Performance in RAMSAR Sites

et al. 2019

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This article explores and validates the integrated use of the viable system model (VSM) and the partial least squares path modeling (PLS-PM) approach to assess the sustainable management of RAMSAR sites carrying out economic activities. This work adopts a systems-thinking approach integrating systemic methodologies in three phases: (1) the VSM was first used to develop a conceptual model of the organisational problem; (2) PLS-PM was used to propose a construct to outline a solution, as well as to statistically validate the relationships proposed in the conceptual model; finally, (3) through the VSM, the relationships between actors were rethought in order to promote sustainable performance. The results obtained suggest that the joint use of VSM and PLS-PM is an effective approach that aids in the identification of relational and structural pathologies affecting the observed RAMSAR systems. It also proved useful to suggest that relationships can lead to the sustainable performance of the sites under study. It should be noted that the framework of systemic tools is constrained in its application to the organisational domain: assessing two RAMSAR areas in Mexico. Methodologically, this is the first application of the integrated use of VSM and PLS-PM to analyse the management and viability/sustainability of RAMSAR areas from an organisational perspective, opening a new avenue for the analysis and optimisation of management of such areas. This study provides tools to support actors and academics related to RAMSAR sites and opens up a discussion on how to rethink the organisational interactions in order to improve RAMSAR sites’ adaptive capabilities.

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Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach

Cited by 14 publications

References 48 publications

Factors to Foster Organizational Sustainability in Tourism SMEs

Factors to Foster Organizational Sustainability in Tourism SMEs

Desarrollo de territorios costeros turísticos en México mediante la autogestión con base sistémica

Systems Thinking Approach to Sustainable Performance in RAMSAR Sites

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