Human Factor and Knowledge Management in 24/7 Multi-Mission Satellite Operations

Abstract

Human factor on satellite operations is a key element on the quality of the provided service. The evolution of the automated operational systems does not always exclude the humans from the chain. Although there are standard methodologies for the testing and the acceptance of a system, it is a great challenge to maintain a 24/7 team performing continuously on the highest quality of service, minimizing any potential risks. In this paper are described the methods that have been followed in order to keep track and analyze the performance of the operations in the Multi-Mission Flight Support team (MMFS) at the German Space Operations Center (GSOC). Through our methodological approach on the human factor, we would like to contribute our processes and experience on the knowledge management of a 24/7, multi-mission satellite operations team.