Human Resource Management Challenges in the Hotel Industry in Taiwan

Yang, Hui-O; Cherry, Nita

doi:10.1080/10941660802420978

Cited by 17 publications

(12 citation statements)

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“…Recruitment is the most significant of the human resource functions, due to its role in creating a positive impression about the business in the labour market to attract qualified employees who are interested in working for the organisation, and allows the company to effectively select the best applicants (Huda, Haque, & Khan, 2014). Ferreira and Alon (2008) stated that it is difficult to attract hospitality graduates to the hospitality industry.…”

Section: Challenge Of Recruitment and Selectionmentioning

confidence: 99%

“…Employees prefer to work in companies with advanced training programmes for career development. Other researchers, Wang (2011) and Yang and Cherry (2008) state that the hospitality industry depends mainly on service quality as a competitive advantage to acquire the customers of a labour-intensive industry. This aligns with Zheng (2009), who contented that the service quality is related to training programmes.…”

Section: Challenge Of Recruitment and Selectionmentioning

confidence: 99%

“…Controversially, some companies consider the training process as a waste of money and time. Small hotels have a limited budget to fund training programmes (Yang & Cherry, 2008;Wang, 2011).…”

Section: Challenge Of Trainingmentioning

confidence: 99%

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Issues faced by hotel human resource managers in Alexandria, Egypt

Fathy

2018

Research in Hospitality Management

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Section: Challenge Of Recruitment and Selectionmentioning

confidence: 99%

Section: Challenge Of Recruitment and Selectionmentioning

confidence: 99%

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Issues faced by hotel human resource managers in Alexandria, Egypt

Fathy

2018

Research in Hospitality Management

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“…Duncan (2005) mentioned that main challenges and concerns in the global hospitality industry; include employment issues, taxation levels and environmental issues. From a strategic angle, hotels are not only selling accommodation, food and beverages, but rather providing people with memorable experience of service (Yang & Cherry, 2008). Training and the enhancement of staff connects with service quality due to the reason that the relative training activities will strengthen certain behaviours and attitudes that contribute to effective service (Garavan, 1997).…”

Section: Theoretical Framework and Hypotheses Developmentmentioning

confidence: 99%

Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?

Mohsin

Lengler

2015

Journal of Hospitality and Tourism Management

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. (2015) 'Service experience through the eyes of budget hotel guests : do factors of importance inuence performance dimensions?', Journal of hospitality and tourism management., 23 . pp. 23-34. Further information on publisher's website: Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. AbstractThe aim of this study is to test the influence of dimensions of importance (expectations) in hotel services on performance (actual experience) within the context of budget hotels in China. A theoretical model and nine hypotheses are tested to indicate whether the dimensions of importance such as room service, room comfort and reservation process, have any impact on performance dimensions such as in-room dining, front office service, room amenities and hotel access and safety. A final model is proposed which reflects the relationship between the constructs. The study uses a survey and interview technique. Findings from the analysis of 355 respondents from budget hotels in the Hainan province of China suggest statistical significances in several areas of relationship between rating of importance by the budget hotel guests and performance dimensions. Overall, the results indicate a significant difference between expectations of the guests and actual experiences, thus highlighting managerial implications. The current study cannot claim to be wholly conclusive as it is limited to a small sample size from only one province of China and there could be subjectivity in responses. From a practitioner's perspective the study provides an opportunity to recognise features that are considered important by the guests staying in budget hotels in the Hainan Province, China and to identify the areas of disparity in service and product quality. Despite decades of research and abundance of published studies service quality still remains an important issue within the lodging industry. This study provides an opportunity for budget hotel management generally and China's budget hotel management specifically to understand which factors have a significant impact on hotel guests' importance ranking and performance dimensions to assess customer satisfaction. The study investigates service quality perceptions of budget hotel guests in China, an area where research is generally sparse within the context of Asia and almost non-existent within the context of China. From this perspective the study contributes to the service quality literature in the lodging industry specifically the budget hotels. Keywords:Service quality, Customer satisfaction, Budget Hotels, Ch...

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“…Turnover refers to the number of workers leaving an organizationin a given period. Yang and Cherry (2008) claimed that the turnover affects the level of service provided by an organization whereas Walsh and Taylor (2007) considered employee turnover as a natural process of downsizing the workforce,but they have also confirmed that the employee turnover will adversely affect the production and the profit of the organization. Employees' turnover is the movement of workers between the firms, employments,and occupations, and between the conditions of business and joblessness.…”

Section: Introductionmentioning

confidence: 99%

Examining Turnover Issue in the Construction Companies of Oman: Employees’ Perspective

Al-Sadi

Khan

2018

HSSR

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Purpose: The objectives of the study were to analyze the Work Environment of Construction Companies leading to turnover;to critically investigate the company culture, salary and the benefit factors, and the company policy & the related components causing a turnover problem in the Construction Companies of Oman.Design/methodology/approach: The data was collected from 217 employees who were actively involved in the construction work of the companies from the Government Sector, Oil Sector,and Housing Sector and were selected on a random sampling basis. Findings:The results of the study reveal that the employees prefer environment wherein they need the freedom to work, speak and act. The study also reveals that the company policies should be clear and proper guidance should be given by HR department on job progression and training. It is also revealed that the Salary and after service benefits should be attractive along with better service compensation. Research limitations/Implications:The study implies that the employees should be given a free environment, Attractive Salary and better service benefits.The present study covers the population from the selected largest construction companies of Oman,anda wide range of study will give us a clearerpicture. Social implications:The study suggeststhe management should act wisely in handling the workers employed below them as the human resources can do a lot for their organizations. Further, the company policies should be crystal clear,and employee benefits and perquisites should be made at par with that of the niche market.Originality/Value: Only a very few have examined the causes for the turnover issue in the construction companies of Oman, and it is a first-hand study of its kind,and the results will be useful to the stakeholders.

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Human Resource Management Challenges in the Hotel Industry in Taiwan

Cited by 17 publications

References 17 publications

Issues faced by hotel human resource managers in Alexandria, Egypt

Issues faced by hotel human resource managers in Alexandria, Egypt

Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?

Examining Turnover Issue in the Construction Companies of Oman: Employees’ Perspective

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