2019
DOI: 10.1007/s41463-019-00063-9
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Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework

Abstract: Humanistic Management and Transformative Service Research literatures share the common goal of addressing the increasingly growing global challenges faced by humanity. Recently, organizations have been called to further engage in social innovation in service (SIS) in an attempt to address these challenges. However, the existing service literature does not offer explicit processes regarding how to manage these social innovation efforts at the human interaction level. By drawing on both Humanistic Management and… Show more

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Cited by 18 publications
(20 citation statements)
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“…Second, informational justice means to be truthful and to provide justifications when things go badly. Fairness is achieved when people are treated with dignity, respect and politeness (Kabadayi et al, 2019). While procedural justice focuses on the formal aspect of the service process, interactional justice emphasizes the social aspect of the process The Transformative Service Research (TSR) movement has raised aspirations by advocating service research that attends to improving human wellbeing.…”
Section: Procedural Justicementioning
confidence: 99%
See 1 more Smart Citation
“…Second, informational justice means to be truthful and to provide justifications when things go badly. Fairness is achieved when people are treated with dignity, respect and politeness (Kabadayi et al, 2019). While procedural justice focuses on the formal aspect of the service process, interactional justice emphasizes the social aspect of the process The Transformative Service Research (TSR) movement has raised aspirations by advocating service research that attends to improving human wellbeing.…”
Section: Procedural Justicementioning
confidence: 99%
“…There is significant evidence that nation states are more successful when they are more inclusive (Acemoglu and Robinson, 2012). Hence, humane service systems should be designed for inclusion (Fisk et al, 2018;Kabadayi et al, 2019). To clarify, inclusion is the process of lifting the excluded up, not bringing anyone down.…”
Section: Service Inclusionmentioning
confidence: 99%
“…Secondly, several articles deal with decision-making on the corporate level of organizations and institutions (meso level). Kabadayi et al (2019) identify respect, trust, fairness, and inclusion as values that should guide organizational processes in order to achieve positive outcomes of social innovation in service. Gonstead and Chhin (2019) suggest the Catholic Social Teaching concepts of subsidiarity and solidarity as suitable principles for participatory leadership and establishing shared decision-making in businesses.…”
Section: Humanistic Management: State Of Research and Research Gapmentioning
confidence: 99%
“…Society and every person that is a part of it represent the potential talent pool of hundreds or thousands of individuals who can contribute to firms through their talent and innovative thinking (Zhang et al , 2015). Similarly, innovations, processes or ideas by service firms, in turn, have the power to shape the market and society (Berry et al , 2006; Kabadayi et al , 2020). Service organizations are, therefore, in a unique position to influence socially driven service innovations that benefit society, employees, customers and the firm (Aksoy et al , 2020).…”
Section: Introductionmentioning
confidence: 99%