Humanitarian care: Facilitator of communication between the patients with cancer and nurses

Abstract

Background & Aim: Effective communication with the patients and engaging patients in decision-making and care planning are necessary to improve health outcomes and satisfaction with the treatment. Communicating effectively can help prevent and manage complications following the treatment of cancer. Therefore, this study aimed to describe and explain cancer patients’ communication facilitators' experiences between patients and nurses.
 Methods & Materials: This is a qualitative conventional content analysis study. The study was conducted on 22 cancer patients who were selected based on a purposeful sampling approach. Semi-structured interviews were performed to collect the data. The data were then analyzed using conventional content analysis. Also, the Lincoln and Guba criteria were used to measure the trustworthiness of the data.
 Results: The researchers have identified the main theme as “humanitarian care”. Besides, five categories of “good-naturedness”, “empathy”, “patience”, “confidentiality”, and “honesty” were also extracted from 18 subcategories.
 Conclusion: Effective nurse-patient communication facilitates patients’ healing, enhances clinical outcomes and improves patients’ response to treatment. Hence, these ethical features need to be reinforced among nurses.

Relationship between nurses' professional values, empathy, and patience: A descriptive cross‐sectional study

“…This form was prepared by the researchers and consisted of ten questions measuring participants' demographic characteristics such as age, gender, and marital status (Atashzadeh‐Shoorideh et al, 2021; Türe Yılmaz & Demirsoy, 2018).…”

“…Mayeroff (1971) listed the important components of care as alternating rhythms, knowing, patience, honesty, trust, courage, hope, and humility. Empathy in nursing is the most valuable virtue in patient‐centered care (Martiningsih et al, 2021) and is a crucial factor affecting patient compliance, satisfaction, and treatment outcomes along with appropriate care behaviors (Atashzadeh‐Shoorideh et al, 2021; Diaz‐Perez et al, 2018; Ratka, 2018). Empathy, patience, confidentiality, and honesty lead to humanistic care and ease the facilitation of patient‐nurse communication and interaction (Atashzadeh‐Shoorideh et al, 2021).…”

“…Having patience is thought to be an indicator of having elevated levels of empathy (Eliüşük & Arslan, 2016). Patience during an illness helps to establish effective communication between patient and nurse (Atashzadeh‐Shoorideh et al, 2021; Romero et al, 2019). Dealing patiently with unexpected behaviors of patients, meeting patients' explicit and implicit needs, and understanding patients are among the important characteristics of nurses (Atashzadeh‐Shoorideh et al, 2021).…”

“…and understanding patients are among the important characteristics of nurses (Atashzadeh-Shoorideh et al, 2021). For patients to interpret messages correctly during the onset of the nurse-patient interaction, Holm and Dreyer (2017) emphasize the importance of the nurses' communication being continuous, clear, and understandable; nurses being patient, calm, and empathetic; and allocating sufficient time to the patients.…”

Experiences of Iranian Pediatric Nurses in Providing Care to Hospitalized Children of Different Language Backgrounds: A Qualitative Study

“…Today, barriers to verbal communication between the health care provider and patient exist, and the strategies to overcome them in the health care system are global challenges (World Health Organization, 2016). Language differences between health care providers and recipients is a determining factor in the level of access to health care services, effective interpersonal communication, patient satisfaction with care, patient agreement to participate in clinical research, care quality, and patient safety (Atashzadeh-Shoorideh et al, 2021; de Moissac & Bowen, 2019). Moreover, language barriers negatively influence children and parents’ ability to participate in care and interact with nurse specialists and other health care personnel (Kokorelias et al, 2019).…”