Humanizing self-administered surveys: experiments on social presence in web and IVR surveys

Tourangeau, Roger; Couper, Mick P.; Steiger, Darby Miller

doi:10.1016/s0747-5632(02)00032-8

Cited by 106 publications

(72 citation statements)

References 19 publications

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“…"Hello, I'm John") elicited not only more interaction from more users, but the interaction contained more direct and complete responses than if the VUI did not identify itself (Knott & Kortum, 2006). Related to this, Tourangeau et al (2003) found that an IVR utilizing the first person ("I will read you a few statements...") induced more disclosure of embarrassing information from participants than if it had utilized the third person ("Please listen to a few statements...").…”

Section: Disclosurementioning

confidence: 95%

“…Tourangeau, Couper, and Steiger (2003) found mixed results in terms of gender and disclosure, which depended on whether or not a live interviewer asked demographics questions before switching the participants over to the IVR. When these innocuous questions were asked first, there was more disclosure on the IVR when a male voice was heard.…”

Section: Disclosurementioning

confidence: 97%

“…The concept of persona can be encompassed by another term called social interface theory (Reeves & Nass, 1996;Dryer, 1999;Tourangeau et al, 2003). Not only do people assign a personality to machines, but they will act and respond in a social manner.…”

Section: Disclosurementioning

confidence: 99%

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The impact of voice characteristics on user response in an interactive voice response system

Evans

Kortum

2010

Interacting with Computers

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Section: Disclosurementioning

confidence: 95%

Section: Disclosurementioning

confidence: 97%

See 1 more Smart Citation

The impact of voice characteristics on user response in an interactive voice response system

Evans

Kortum

2010

Interacting with Computers

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“…the use of visual images of researchers within computerised forms) could increase misreporting. 34 For example, Sproull et al 35 found higher social desirability scores among respondents to a humanlike computer interface compared with a text-based interface. However, others have found little support for this effect in social surveys.…”

Section: How Mode Features Influence Response Qualitymentioning

confidence: 99%

Mode of data elicitation, acquisition and response to surveys: a systematic review.

Hood

Robling²,

Ingledew³

et al. 2012

Health Technol Assess

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How to obtain copies of this and other HTA programme reports An electronic version of this title, in Adobe Acrobat format, is available for downloading free of charge for personal use from the HTA website (www.hta.ac.uk). A fully searchable DVD is also available (see below).Printed copies of HTA journal series issues cost £20 each (post and packing free in the UK) to both public and private sector purchasers from our despatch agents.Non-UK purchasers will have to pay a small fee for post and packing. For European countries the cost is £2 per issue and for the rest of the world £3 per issue. How to order:-fax (with credit card details) -post (with credit card details or cheque) -phone during office hours (credit card only).Additionally the HTA website allows you to either print out your order or download a blank order form. Contact details are as follows:Synergie UK (HTA Department) Digital House, The Loddon Centre Wade Road Basingstoke Hants RG24 8QW Email: orders@hta.ac.uk Tel: 0845 812 4000 -ask for 'HTA Payment Services' (out-of-hours answer-phone service) Fax: 0845 812 4001 -put 'HTA Order' on the fax header Payment methods Paying by chequeIf you pay by cheque, the cheque must be in pounds sterling, made payable to University of Southampton and drawn on a bank with a UK address.Paying by credit card You can order using your credit card by phone, fax or post. SubscriptionsNHS libraries can subscribe free of charge. Public libraries can subscribe at a reduced cost of £100 for each volume (normally comprising 40-50 titles). The commercial subscription rate is £400 per volume (addresses within the UK) and £600 per volume (addresses outside the UK). Please see our website for details. Subscriptions can be purchased only for the current or forthcoming volume.How do I get a copy of HTA on DVD?Please use the form on the HTA website (www.hta.ac.uk/htacd/index.shtml). HTA on DVD is currently free of charge worldwide.The website also provides information about the HTA programme and lists the membership of the various committees. HTAMode of data elicitation, acquisition and response to surveys: a systematic review NIHR Health Technology Assessment programmeThe Health Technology Assessment (HTA) programme, part of the National Institute for Health Research (NIHR), was set up in 1993. It produces high-quality research information on the effectiveness, costs and broader impact of health technologies for those who use, manage and provide care in the NHS. 'Health technologies' are broadly defined as all interventions used to promote health, prevent and treat disease, and improve rehabilitation and long-term care. The research findings from the HTA programme directly influence decision-making bodies such as the National Institute for Health and Clinical Excellence (NICE) and the National Screening Committee (NSC). HTA findings also help to improve the quality of clinical practice in the NHS indirectly in that they form a key component of the 'National Knowledge Service' . The HTA programme is needs led in that it fills gaps ...

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“…Three studies directly examined the effect of the gender of the T-ACASI voice on reports of sensitive behaviors (Couper, Singer, & Tourangeau, 2004;Nass, Robles, Heenan, Bienstock, & Treinen, 2003;Tourangeau, Couper, & Steiger, 2003). Only Nass and colleagues (2003) found that the gender of the recorded voice affected disclosure.…”

Section: Introductionmentioning

confidence: 99%

Gender-of-voice effects in an ACASI study of same-sex behavior

Fahrney¹,

Uhrig²,

Kuo³

2010

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This PDF document was made available from www.rti.org as a public service of RTI International. More information about RTI Press can be found at http://www.rti.org/rtipress. RTI International is an independent, nonprofit research organization dedicated to improving the human condition by turning knowledge into practice. The RTI Press mission is to disseminate information about RTI research, analytic tools, and technical expertise to a national and international audience. RTI Press publications are peer-reviewed by at least two independent substantive experts and one or more Press editors. Suggested CitationFahrney, M., Uhrig, J., and Kuo, T. (2010 All rights reserved. Please note that this document is copyrighted and credit must be provided to the authors and source of the document when you quote from it. You must not sell the document or make a profit from reproducing it. Gender-of-Voice Effects in an ACASI Study of Same-Sex BehaviorKristine Fahrney, Jennifer Uhrig, and Tzy-Mey Kuo AbstractAudio computer-assisted self-interviewing (ACASI) is a popular method for administering surveys of sex and other sensitive behaviors. One advantage of ACASI is that it removes the requirement that respondents divulge sensitive behaviors directly to another person. Thus, ACASI may reduce the extent to which interviewer effects compromise response accuracy. However, the literature on computers as social actors suggests that even subtle humanizing cues, such as the gender of the computer-generated voice, may cause users to react to the computer as they would to another person. The present randomized experiment examined whether the gender of the ACASI voice affects the reporting of socially undesirable HIV-risk behaviors in a sample of 405 men who have sex with men across 12 US cities. We randomly assigned participants to hear either a male or a female recorded voice. We tested for gender-of-voice effects on reports of samesex behaviors and number of sexual partners. The male ACASI voice elicited fewer instances of unprotected receptive anal sex with an HIV-status-unknown partner (p = .002), whereas the male voice elicited marginally higher numbers of HIV-negative partners in the past 30 days (p = .052). Overall, our results suggest that interviewer effects stemming from the gender of the ACASI voice were minimal in our study. The significant (or marginally significant) effects that we did detect are consistent with findings in prior research and seem to suggest that a female voice may elicit more accurate reports.

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Humanizing self-administered surveys: experiments on social presence in web and IVR surveys

Cited by 106 publications

References 19 publications

The impact of voice characteristics on user response in an interactive voice response system

The impact of voice characteristics on user response in an interactive voice response system

Mode of data elicitation, acquisition and response to surveys: a systematic review.

Gender-of-voice effects in an ACASI study of same-sex behavior

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