Hybrid performance evaluation of sustainable service and manufacturing supply chain management: An integrated approach of fuzzy dematel and fuzzy inference system

Abstract

The aim of this paper is to propose a comprehensive framework for simultaneously measuring the performance of sustainable service and manufacturing supply chain management. Application of the proposed approach also results in reduced uncertainty of the performance measurement process caused by qualitative criteria evaluation. The proposed approach consists of two main steps. First, the fuzzy decision-making trial and evaluation laboratory (DEMATEL) method has been used to determine important criteria by avoiding low influences; and then a Mamdani fuzzy inference system model has been adopted and applied for performance evaluation of sustainable supply chain management (SSCM). This model is employed in order to cope with the vagueness that exists in the SSCM performance investigation due to the vagueness intrinsic in the evaluation of criteria. In the proposed model, human reasoning has been modelled with fuzzy inference rules and has been set in the system, which is an advantage compared with those models in which fuzzy set theory and multicriteria decision-making models are integrated. The proposed approach has been implemented in the pipe and fitting industry in order to highlight its application in real life. Sensitivity analysis has been carried out to determine the influence of service and manufacturing criteria on SSCM performance. The findings reveal that sustainable manufacturing criteria compared with sustainable service criteria have more effect on the performance of SSCM.

An Overview of Fuzzy Techniques in Supply Chain Management: Bibliometrics, Methodologies, Applications and Future Directions

“…Fuzzy inference system: Dixit et al ( 2019) constructed a fuzzy inference system which was incorporated into a system dynamic model to interact with the main SC structure. Pourjavad and Shahin (2018a) applied the fuzzy inference system to evaluate the GSCM performance of companies with respect to green criteria. Amindoust and Saghafinia (2017) proposed a modular model based on the fuzzy inference system to cope with the subjectivity of opinions of decision-makers.…”

E-fulfillment performance evaluation for an e-tailer: a DANP approach

“…The method has been successfully employed for the performance evaluation for environmental social sustainability by Duman et al (2018). DEMATEL as a methodology has also been integrated with other techniques, and hybrid applications are developed in the present body of literature (Gao et al , 2018; Pourjavad and Shahin, 2018; Yadav and Barve, 2018; Ocampo et al , 2018; Gopal et al , 2018; Zhou et al , 2018). For example, DEMATEL approaches for handling criteria interactions and possible integration with other MCDM techniques are reviewed by Golcuk and Baykasoglu (2016).…”

Research on Service-oriented Manufacturing Supply Chain

“…Ehsan Pourjavad, Arash Shahin (2018) applied fuzzy theory to evaluate the performance of sustainable service and supply chain management of manufacturing industry. The results showed that sustainable manufacturing standards had a greater impact on the performance of sustainable supply chain management than sustainable service standards [70].…”