Hybrid self‐assessment drives quality improvement at auto parts manufacturer

Abstract

Organizations that strive for excellence must continually assess their processes, products, and services in order to improve them. By conducting such a self‐assessment, business leaders can identify potential areas for improvement. But which assessment tool is best? The answer for one Moroccan tier‐2 automotive parts supplier was to create a custom evaluation instrument, based on quality management standards developed by the International Automotive Task Force for the automotive sector and the European Foundation for Quality Management's model of excellence.

The Use of the Excellence Efqm Model in the Healthcare Sector

“…By prioritizing these objectives and choosing an appropriate model or benchmark, healthcare organizations can improve their overall performance and contribute to the advancement of the healthcare industry. This model also gives a guideline for organizations to establish an appropriate management system regardless of the sector, size, structure or maturity (Ahidar, Sarsri, & Sefiani, 2018). It is a complete model that can be used either at the private sector or the public sector (Josep, Davins, Miralles, 2007).…”