"I can't get round"

Boudouraki, Andriana; Fischer, Joel E.; Reeves, Stuart; Rintel, Sean

doi:10.1145/3432947

Cited by 15 publications

(4 citation statements)

References 28 publications

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“…Consumers can be creative with how they use technology to engage in social interactions. In the context of mobile telepresence robots (MTRs), Boudouraki et al ( 75 ) posit that it is sufficient for the person operating the MTR to have the “ability to participate and successfully ‘gear into' everyday social interaction, vs. the academic stance of simulating high fidelity presence. In our own MTR research ( 76 ), we found that during a 7-month deployment in which Older Adults had a robot in their home, their self-reported highlights included playing hide “n” seek and entering the dining room during a dinner and surprising her family.…”

Section: Discussionmentioning

confidence: 99%

“If you weren't connected to the Internet, you were not alive”: experience of using social technology during COVID-19 in adults 50+

Ling,

Langlois,

Preusse

et al. 2023

Front. Public Health

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IntroductionLoneliness and social isolation reduce physical and mental wellbeing. Older adults are particularly prone to social isolation due to decreased connection with previous social networks such as at workplaces. Social technology can decrease loneliness and improve wellbeing. The COVID-19 pandemic prompted quarantine and social distancing for many people, creating a context of widespread social isolation.MethodIn the current study, we interviewed middle-aged and older adults' (n = 20) about their use of social technology when social isolation was common: during the early part of the pandemic while social isolation and masking were still required in the United States, between August 2020 and June 2021.We analyzed the data using three-phase coding. We compare our results against the model of the bidirectional and dynamic relationship between social internet use and loneliness.ResultsWe found that during the COVID-19 pandemic, our participants experienced decreased social interaction and moved toward online interaction. Participant use of social technology supported the stimulation hypothesis - that is, they used it to maintain existing relationships and social connection. The findings also add novel evidence that the stimulation hypothesis endures for older adults during enforced isolation (in this case due to the COVID- 19 pandemic).DiscussionBased on our data, we also propose adding the presence or realism of connection via social technology as a main factor to the model and engaging with construal level theory of social presence to fill in critical variables of this relationship. We further find that digital exclusion acts as a barrier to obtaining benefits from stimulation via social technology and recommend that further research examined digital exclusion in relation to the bidirectional and dynamic model. Finally, we discuss recommendations for improving social technology to benefit middle-aged and older adults.

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Section: Discussionmentioning

confidence: 99%

“If you weren't connected to the Internet, you were not alive”: experience of using social technology during COVID-19 in adults 50+

Ling,

Langlois,

Preusse

et al. 2023

Front. Public Health

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“…In addition, the autonomous behaviour of the robot is not easily interpreted by users due to lack of display capabilities to make it apparent to both the local and remote users what the MRP is doing from moment-to-moment. Therefore, remote users frequently rely on co-present people to provide assistance with navigation, object handling, and even hearing and seeing (e.g., reading text) in the local environment [12]. Contrasting views from remote users about relying on local users' assistance have been reported; some people have expressed disliking feeling helpless and others embraced the MRP system constraints [24].…”

Section: Motivation and Contextmentioning

confidence: 99%

Augmented Robotic Telepresence (ART): A Prototype for Enhancing Remote Interaction and Participation

Reyes-Cruz,

Phypers,

Boudouraki

et al. 2023

Proceedings of the First International Symposium on Trustworthy Autonomous Systems

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Mobile robotic telepresence (MRP) allows remote users' access and mobility in a range of local environments. MRP devices have been adopted in societally significant domains such as workplaces, museums, commerce, education, and healthcare, especially during the Covid-19 pandemic to provide accessibility to these spaces when physical attendance was precluded. Although telepresence robots have autonomous systems features such as collision avoidance, they do not typically allow for physical manipulation of the environment, so they have been found to engender limited trustworthiness and Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the owner/author(s).

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“…Finally, we also created a short video (around 5 minutes) with instructions on effective use. This covered some of the social implications of using a robot that have been flagged by existing literature (e.g., how the perspectives of the on-site and remote users differ and that on-site users should not treat the remote user as an object) [1,5,14,21,30]. The video also provided some suggestions for effective use (e.g., taking turns in talk, asking for help), and asked employees to always dock the robots between uses.…”

Section: Information On Usementioning

confidence: 99%

Your mileage may vary: Case study of a robotic telepresence pilot roll-out for a hybrid knowledge work organisation

Boudouraki

Fischer

Reeves

et al. 2023

Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

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Organisations wishing to maintain employee satisfaction for hybrid collaboration need to explore flexible solutions that provide value for both remote and on-site employees. In this case study, we report on the roll-out of a telepresence robot pilot at Microsoft Research Cambridge UK to test whether robots would provide enjoyable planned and unplanned encounters between remote and on-site employees. We describe the work that was undertaken to prepare for the roll-out, including the Occupational Health and Safety assessment, systems for safety and security, and the information for employees on safe and effective use practices. The pilot ended after three months, and robot use has been discontinued after weighing the opportunities against low adoption and other challenges. We discuss the pros and cons within this organisational setting, and make suggestions for future work and roll-outs. CCS CONCEPTS• Human-centered computing → Collaborative and social computing devices.

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"I can't get round"

Cited by 15 publications

References 28 publications

“If you weren't connected to the Internet, you were not alive”: experience of using social technology during COVID-19 in adults 50+

“If you weren't connected to the Internet, you were not alive”: experience of using social technology during COVID-19 in adults 50+

Augmented Robotic Telepresence (ART): A Prototype for Enhancing Remote Interaction and Participation

Your mileage may vary: Case study of a robotic telepresence pilot roll-out for a hybrid knowledge work organisation

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