“I'd be sleeping in the park, I reckon”: Lived Experience of Using Financial Counselling Services in South Australia*

Pollard, Christina; Booth, Sue; Louth, Jonathon; Mackenzie, Catherine; Goodwin-Smith, Ian

doi:10.1111/1759-3441.12298

Cited by 4 publications

(4 citation statements)

References 18 publications

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“…This supposition is supported by findings from a recent Australian study which reported large sections of the community face financial hardship and for some the hardship is "unseen" and people are unable or unwilling to ask for help. (Pollard et al 2020) If there is expansion of the onsite service in the future, it is vital that barriers to access are minimised and patients and hospital staff have greater awareness of the program.…”

Section: Discussion and Implications For Practicementioning

confidence: 99%

Enhancing Access to Income Support for Vulnerable Hospital Patients

Booth

Venville

2021

Australian Social Work

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Sudden illness or hospitalisation can exacerbate financial hardship. This paper explores the impact of an Australian hospital based pilot program designed to remove barriers to Government funded income support for vulnerable patients. Interviews with patients (n=9) and hospital social workers (n=13) describes the participant experience. Patients identified that the service was convenient, provided relevant information, clarified eligibility, simplified application processes and reduced stress. Social workers reported that the service saved time, increased access to income support, and facilitated timely discharges where financial barriers existed. We suggest that health and social services partnerships have potential to improve patient outcomes and service efficiency. Implications  A 12-month pilot partnership program between social work staff at Western Health and the Centrelink Community Engagement Officer (CEO) indicates improved access 2 to income support for patients, and reported savings in social work staff and patient time. Further research is needed to explore the potential for partnerships between health and social care to deliver integrated psychosocial care to vulnerable patients in hospital, improve patient outcomes and increase efficiency of hospital services.

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Section: Discussion and Implications For Practicementioning

confidence: 99%

Enhancing Access to Income Support for Vulnerable Hospital Patients

Booth

Venville

2021

Australian Social Work

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“…Financial counseling can also aid financially stressed individuals by improving their financial behavior and raising their confidence in financial skills (Bourova et al. , 2019; Pollard et al. , 2020).…”

Section: Progression Of Themes In the Last Five Yearsmentioning

confidence: 99%

“…Hayne (2019) too has advocated the importance of counseling services in achieving the financial well-being of deprived citizens. Financial counseling can also aid financially stressed individuals by improving their financial behavior and raising their confidence in financial skills (Bourova et al, 2019;Pollard et al, 2020). It also helps overcome individual behavioral biases (Hoechle et al, 2017).…”

Section: Financial Counselingmentioning

confidence: 99%

A systematic and bibliometric review of the financial well-being: advancements in the current status and future research agenda

Singh

Malik

2022

IJBM

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PurposeAchieving financial well-being is essential for individuals, families and countries as it leads to life satisfaction and happiness. This study synthesizes and identifies financial well-being’s key areas and dimensions using a blended systematic literature review and bibliometric analysis approach.Design/methodology/approachThe authors systematically study a sample of 467 articles from the Scopus database to identify the research trend regarding financial well-being during the last 25 years (1997–2021). Various graphs and networks are presented to understand the publication trends, influential papers, conceptual and intellectual structures and research collaboration status.FindingsFour clusters in the field of financial well-being were found: conceptualization and antecedents of financial well-being, financial well-being of young adults, the relationship between financial literacy and financial well-being and consequences of financial well-being. Further, emerging themes in financial well-being were identified with a content analysis of the papers published during the last five years.Practical implicationsThis study will help financial planners, regulatory bodies and academic researchers in getting a better understanding of financial well-being and in identifying potential areas for future research.Originality/valuePrior to this study, no such comprehensive bibliometric analysis on financial well-being has been carried out to the best of the authors' knowledge. This gap motivated the authors to combine quantitative and qualitative methods to review the published research and do a content analysis, to identify prominent authors and publications.

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“…In terms of financial services and support, COVID‐19 has amplified the relevance of findings in the article by Pollard et al . (2020). The authors share compelling evidence of the vital role financial counsellors play in providing triage and critical care to those whose financial situations are overwhelming with little hope of well‐being.…”

Section: Contributions From This Special Issuementioning

confidence: 99%