“I Did It My Way”: Social workers as secondary designers of a client information system

Huuskonen, Saila; Vakkari, Pertti

doi:10.1016/j.ipm.2012.05.003

Cited by 46 publications

(52 citation statements)

References 35 publications

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“…Studies also commonly explained workarounds as resulting from conflict between top-down pressure and bottom-up constraints from day-to-day operational work. Top-down pressure can include company rules and policies (Choudrie & Zamani, 2016), enterprise systems requirements from headquarters (Malaurent & Avison, 2016), or external pressure from regulations or accrediting (Azad & King, 2012;Huuskonen & Vakkari, 2013). Bottom-up constraints can include material constraints, work ethos, and staff's lack of interest in IS (Azad & King, 2012;Choudrie & Zamani, 2016).…”

Section: Theorizing Workaroundsmentioning

confidence: 99%

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Ejnefjäll¹,

Ågerfalk²

2019

CAIS

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We reviewed papers in core IS outlets that defined the term workaround or presented an example of a workaround. In the analysis, we used Ogden and Richard's triangle of reference as a theoretical framework to analyze the relationship between 1) the term workaround; 2) theories, definitions, and use of the term; and 3) their empirical basis and empirical workaround behavior that the papers describe. First, we summarize the existing theoretical insights regarding workarounds and investigate their validity. Second, we show that studies have defined and used the term workaround differently to the extent that they have not always applied it to the same empirical phenomena, which raises questions about some theoretical insights' validity. Third, we suggest a definition for workarounds that we inductively derived from empirical accounts of workaround behavior and, therefore, that adequately describes how researchers commonly use the term and makes it possible to distinguish workarounds from other similar phenomena.

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Section: Theorizing Workaroundsmentioning

confidence: 99%

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Ejnefjäll¹,

Ågerfalk²

2019

CAIS

View full text Add to dashboard Cite

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“…In [17], author has defined a "workaround" as a practice that "involves (1) a specific policy procedure or rule enforceable by bureaucratic superiors (2) that constrains or impedes local implementation and goal attainment and (3) prompts a local response that is counter to the procedure or rule but responsive to the underlying policy intent." Similarly, [18] defines a workaround as "the substitutive method that is used to overcome a constraint in information interaction in CIS with a specific motive to complete a work task" (p.381). They analyze workarounds in terms of the process involving the antecedent conditions, the actual workaround, and the consequences.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In addition, workarounds are used when the information needed to meet an external demand is limited or lacking [18]. Reasons that lead to workarounds include a block in workflow, additional demands for work, organizational rules, and poorly designed systems; in general, users employ workarounds to accomplish tasks when they perceive the system to be inflexible and incompatible with their workflow [21].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Positive consequences include increased awareness, the availability of better information, and saved time [18]. Additionally, workarounds help to identify defects that need to be addressed, and they can be employed to speed up the processes of an organization and help to avoid unnecessary barriers to quality service and care [23].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Thus, workaround practices are dependent upon the relationships between users, specialists, and key actors [9]. In [18], author considers workaround practices to be an innovative means of customizing IS in ways that will not affect the accuracy of data. Reference [13] asserts that workaround practices are essential for performing everyday work.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

The Dynamics of IT Workaround Practices - A Theoretical Concept and an Empirical Assessment

Alojairi¹

2017

ijacsa

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Abstract-An interesting phenomenon that has received limited attention in the extant literature is that of IT workaround practices. Based on Ashby's Law of Requisite Variety, workarounds were found to be used to accomplish the basic task of matching unmatched variety in the system. The Interaction Effectiveness (IE) ratio of 1.4 was used as a baseline to uncover potential sources of workarounds. The Echo method was used to collect data from 42 users in a high-technology company (HTC). Enablers of and barriers to workaround practices were divided into four main categories: flexibility, reliability, ease of use, and coordination whereas workarounds were divided into three categories: using other tools, seeking help, and accepting. The results of the case study indicate that "reliability" is the dominant category for both helpful and non-helpful incidents, whereas "coordination" was the least significant. Of the workaround mechanisms, "using other tools" was the most significant category for all users. The findings suggest cycles of continuous improvement to the IE ratio to alleviate the need for workarounds, but a more fundamental issue concerning the source of workaround behaviors is a function of misfits between input variety by users and variety handling capabilities of the system.

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The Potential of Workarounds for Improving Processes

Beerepoot

Weerd

Reijers

2019

Business Process Management Workshops

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Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information systems users, we aim to unlock this potential. Based on a synthesis of recommendations mentioned in the reviewed studies, we describe five key activities that help organizations to deal with workarounds. We contribute to the IS literature by (1) providing an overview of concrete recommendations for managing workarounds and (2) offering a background for positioning new research activities on the subject. Organizations can apply these tools directly to turn their knowledge on workarounds into organizational improvement.

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“I Did It My Way”: Social workers as secondary designers of a client information system

Cited by 46 publications

References 35 publications

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

The Dynamics of IT Workaround Practices - A Theoretical Concept and an Empirical Assessment

The Potential of Workarounds for Improving Processes

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