‘I feel like a weight has been lifted off of my shoulders, and more than just the haircut’: A thematic analysis exploring how the social and emotional aspects of client relationships impact upon hairdressers' psychological wellbeing
Anna Gilius,
Gillian Hendry
Abstract:Emotional labour refers to the process of managing the self to fulfil the emotional requirements of a job, particularly with regard to interactions with customers, co‐workers and clients. Previous research has identified that client relationships, in particular, can lead to a strain on emotional labour. This is of particular concern for the hairdressing industry in Scotland, given that it is unregulated and consequently no formal support or essential training is provided to support hairdressers to navigate cli… Show more
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