“…(Dahlgaard, Kristensen, & Kanji, 2002) Small continuous changes for the better. (Brunet & New, 2003) Pervasive and continual activities, outside the contributor's explicit contractual roles, to identify and achieve outcomes he believes contribute to the organisational goals. (Boer & Gertsen, 2003) in (Middel, op de Weegh, & Gieskes, 2007) The planned, organised and systematic process of ongoing, incremental and company-wide change of existing practices aimed at improving company performance.…”