“I’m sorry, my English not very good”: Tracking differences between Language-Barrier and Non-Language-Barrier emergency ambulance calls for Out-of-Hospital Cardiac Arrest

Perera, Nirukshi; Birnie, Tanya; Ngo, Hanh; Ball, Stephen; Whiteside, Austin; Bray, Janet; Bailey, Paul; Finn, Judith

doi:10.1016/j.resuscitation.2021.10.035

Cited by 16 publications

(6 citation statements)

References 20 publications

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“…question [3], how they comprehend different prompts used in standardised call-handling scripts [4]; and how call-takers encourage caller compliance when they initiate CPR [5]. Research that focuses on the emergency call interaction has also highlighted the influence of critical issues in OHCA emergency calls such as language barriers [6,7] and emotion [8,9]. However, much of this research takes a quantitative approach to analysis.…”

Section: Introductionmentioning

confidence: 99%

“If you miss that first step in the chain of survival, there is no second step”–Emergency ambulance call-takers’ experiences in managing out-of-hospital cardiac arrest calls

et al. 2023

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When a person has an out-of-hospital cardiac arrest (OHCA), calling the ambulance for help is the first link in the chain of survival. Ambulance call-takers guide the caller to perform life-saving interventions on the patient before the paramedics arrive at the scene, therefore, their actions, decisions and communication are integral to saving the patient’s life. In 2021, we conducted open-ended interviews with 10 ambulance call-takers with the aim of understanding their experiences of managing these phone calls; and to explore their views on using a standardised call protocol and triage system for OHCA calls. We took a realist/essentialist methodological approach and applied an inductive, semantic and reflexive thematic analysis to the interview data to yield four main themes expressed by the call-takers: 1) time-critical nature of OHCA calls; 2) the call-taking process; 3) caller management; 4) protecting the self. The study found that call-takers demonstrated deep reflection on their roles in, not only helping the patient, but also the callers and bystanders to manage a potentially distressing event. Call-takers expressed their confidence in using a structured call-taking process and noted the importance of skills and traits such as active listening, probing, empathy and intuition, based on experience, in order to supplement the use of a standardised system in managing the emergency. This study highlights the often under-acknowledged yet critical role of the ambulance call-taker in being the first member of an emergency medical service that is contacted in the event of an OHCA.

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Section: Introductionmentioning

confidence: 99%

“If you miss that first step in the chain of survival, there is no second step”–Emergency ambulance call-takers’ experiences in managing out-of-hospital cardiac arrest calls

et al. 2023

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“…The remaining sub-theme was that of language bridges . Language bridges are intended to contrast with language barriers, which refer to when language differences inhibit communication; the absence of these sometimes being referred in research as a non-language-barrier ( Perera et al, 2021 ). This study uses the term ‘language bridges’ to refer to communalities in language that serve as a bridge to shared semiotic meanings.…”

Section: Discussionmentioning

confidence: 99%

Exploring experiences of proculturation in international students during the COVID-19 pandemic

Correia

Watkins

2023

Culture & Psychology

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This study intends to find what are the experiences of international students semiotically adapting to unfamiliar signs in the United Kingdom before and during the COVID-19 pandemic. Semi-structured interviews were conducted with six international university students to learn about their experiences of adapting to a new country. Data were analysed using thematic analysis. Two themes were classified as dialogical self in interpersonal adaptation and linguistic elements of semiotic adaptation, each with two subthemes. Participants’ experiences of merging self-constructs seem reflective of proculturation theory. The researchers termed ‘language bridges’ to refer to social representations dependent on language-specific signs. Some of the participants’ self-constructs relied on signs not provided by the environment during the COVID-19 pandemic. Overall, proculturation offers insight into the complex psychological and social processes of adapting to unfamiliar signs.

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“…So konnten wir etwa nicht behandlungsrelevante Qualitätsindikatoren wie Versorgungszeiten bei akutem Koronarsyndrom oder "Time-to-Needle"-Intervall bei thrombolytischer Therapie eines ischämischen Schlaganfalls zwischen beiden Gruppen untersuchen. Studien aus Australien fanden bei Herzstillstand verlängerte Transportzeiten bei nicht englischsprachigen Anrufenden, ohne eine erhöhte Sterblichkeit festzustellen [39]…”

Section: Originalarbeitunclassified

Einfluss von Sprachbarrieren auf die Notrufabfrage: Darstellung von Qualitätsindikatoren und Einsatzanlässen

Müller

Noack

2023

NOTARZT

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Zusammenfassung Ziel der Studie Ziel der Studie ist, die Häufigkeit und den Einfluss von Sprachbarrieren auf relevante Kenngrößen wie Hilfsfristen zu charakterisieren. Methodik Leitstellendisponent*innen der Integrierten Rettungsleitstelle Süd (IRLS-Süd) in Schleswig-Holstein haben über 12 Wochen zu jedem Notruf Sprachbarrieren aufgrund von Fremdsprachigkeit kodiert. Deskriptive und teststatistische Methoden wurden angewendet, um Einsätze bei diesen Notrufen zu charakterisieren. Ergebnisse Bei 1,9% der Anrufenden wurde eine Sprachbarriere kodiert. Bei diesen Anrufenden wurden Einsatzmittel für gynäkologische und geburtshilfliche Notfälle (7,9% vs. 1,1%) sowie unklare Einsatzlagen (13,6% vs. 1,3%) signifikant häufiger disponiert. Unterschiede bei den Alarmierungs- und Anfahrtszeiten gab es nicht, ebenso keinen Unterschied in der Häufigkeit bei der Nachalarmierung von Notarzteinsatzfahrzeugen. Notrufe mit Sprachbarrieren waren jedoch häufiger zur Nachtzeit. Schlussfolgerung Bei etwa jedem 50. Notruf besteht eine Sprachbarriere. Der Einsatz neuer Technologien könnte eine vielsprachige Notrufabfrage ermöglichen und zur Verbesserung der Verständigung mit fremdsprachigen Notrufenden beitragen.

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“I’m sorry, my English not very good”: Tracking differences between Language-Barrier and Non-Language-Barrier emergency ambulance calls for Out-of-Hospital Cardiac Arrest

Cited by 16 publications

References 20 publications

“If you miss that first step in the chain of survival, there is no second step”–Emergency ambulance call-takers’ experiences in managing out-of-hospital cardiac arrest calls

“If you miss that first step in the chain of survival, there is no second step”–Emergency ambulance call-takers’ experiences in managing out-of-hospital cardiac arrest calls

Exploring experiences of proculturation in international students during the COVID-19 pandemic

Einfluss von Sprachbarrieren auf die Notrufabfrage: Darstellung von Qualitätsindikatoren und Einsatzanlässen

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