Retracted: Quality management in higher education: Developing the methodology on the basis of total quality management

Abstract

Understanding the needs of end users (customers, stakeholders) and the simultaneous application of new methodologies for the implementation of strategic plans in order to meet the needs of external (employers) and internal consumers (students and teachers) are essential elements of quality management in higher education. This article aimed to investigate the general state of modern quality management in higher education. A survey of consumers of educational services in Ukraine was conducted in order to study the current state of quality management in higher education. Interested parties’ theory and total quality management methodology in quality management of higher education served as the basis for the research methodology. The requirements of the administration and departments of higher educational institutions, students and employers in Ukraine to the quality of education were studied. Requirements for meeting the needs of consumers of educational services have been developed. During the study, the principle of ‘student‐centred learning’ and the protection of key interests of students were implemented. It was found that the quality of higher education in Ukraine is characterised by a significant level of dissatisfaction. An empirical assessment of the gap between expectations and actual experience of obtaining higher education was carried out and the discrepancy between education in Ukraine and the requirements of stakeholders was proved.

Total Quality Management (TQM) and Quality of Higher Education: A Meta-Analysis Study

“…Furthermore, some advantages of applying TQM based on expert theories include (1) saving costs, (2) increasing customer satisfaction, (3) reducing deviations or errors, (4) increasing employee morale, (5) being able to compete, (6) developing a communication system, and (7) progress that is always reviewed regularly (Abuamer, 2021;Asiyai, 2013;Cabacang, 2021;Krymets et al, 2022). First, TQM aims to improve quality and identify the best quality measures according to customer expectations concerning services, promotions, curriculum, quality of lectures, and others.…”

“…Fourth, the continued and proven success of TQM, particularly due to employee participation in such success, can lead to a marked increase in employee morale. It, in turn, reduces employee turnover and hence reduces the costs of hiring and training new employees (Cabacang, 2021;Krymets, 2022). Fifth, TQM is very helpful in understanding competition and developing effective strategies for dealing with competition.…”

“…Likewise, it has an impact on the management of higher education. In addition, six key issues-regarding the quality dimensions, customer-focused leadership, continuous improvement, HR management, and management based on fact-should be researched and carefully handled to implement the TQM concept in higher education (Al-Omoush et al, 2015;Cabacang, 2021;Krymets et al, 2022).…”

Academic and Administrative Perceptions on Total Quality Management Practices

“…The variance between the two groups could be attributed to the roles of each group. Krymets et al [52] articulated that faculty staff and administrative staff are two different of costumers, which make their needs different. Additionaly, Ahmed, Ming, and Sapry [53] articulated that the priority of administrative staff is usually lower than faculties in higher education institutions.…”

Construyendo el marco terminológico para la investigación: estudio de caso sobre la establecimiento del sistema de garantía interna de calidad en HEI

“…A prominent feature of 2020th studies in quality management of higher education (Krymets, et al, 2022;Manarbek, et al, 2020) attests to sustained interest in category of «quality in higher education» (Grudowski & Szczepańska, 2021;Kravchenko & Saienko, 2020), in «quality assurance» (Eaton, 2021;Neema-Abooki, 2021) and tools and means, by which its support is provided (Hadzhikoleva, et al, 2022;Li, 2021), in particular «internal quality assurance system» (Mursidi, et al, 2020;Noda, et al, 2021), which have become an integral part of quality management at the HEIs. Because of cross-cultural aspect, it requires careful attention to categories and concepts of the subject area.…”