<i>The IT Value Hierarchy</i>: Using Maslow's Hierarchy of Needs as a Metaphor for Gauging the Maturity Level of Information Technology Use within Competitive Organizations

Urwiler, Robert; Frolick, Mark N.

doi:10.1080/10580530701777206

Cited by 37 publications

(28 citation statements)

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“…These people have nothing -no food, water, clothing, health services, electricity, or basic services" (p. 1). It was obvious to the teacher that this type of environment would not be ideal for engaging in games as supported by Urwiler and Frolick (2008), who say that "most basic human needs must be satisfied before higher level human needs are generally pursued" (p. 84).…”

Section: Resultsmentioning

confidence: 99%

Improving English Language and Computer Literacy Skills in an Adult Refugee Program

Rensburg¹,

Son²

2010

International Journal of Pedagogies and Learning

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The study reported in this article explores ways of improving English language proficiency and computer literacy skills of adult refugees in a community program. For the adult refugee program, two main issues were considered and addressed: (1) the teaching of English as a second language (ESL) to adults with very limited English language proficiency and (2) the development of computer literacy skills of adults with no or very little computer experience. Main teaching strategies used for this focus group were repetition, incidental learning and the use of freeware such as games and word puzzles downloaded from the Internet. By examining data collected from questionnaires, interviews and tests, the study looks at and discusses the opportunity of using the computer as an educational tool during contact sessions and participants" experience with computer-assisted language learning (CALL) activities. The results of the study indicate that the computer can be used to encourage participants in a refugee program to engage with their learning and online activities are helpful for them in improving their English language proficiency and computer literacy skills. IntroductionThere is little literature that documents specific language and literacy issues that African refugees face when they attempt to settle in Australia. Research is therefore needed to develop programs and resources to meet the educational needs of the refugee group (Brown, Miller & Mitchell, 2006). On-going civil wars in countries such as Sudan over the past two decades have resulted in major humanitarian crises (Brown, Miller & Mitchell, 2006;Menkhaus & Prendergast, 1999) There is a significant linguistic and cultural diversity among the refugees. Although Arabic is the official language of Sudan, it is spoken as a first language only in the North of Sudan. Dinka, Nuer, Shilluk, Zande and Bari are main languages of Southern Sudan (Rutter cited in Brown, Miller & Mitchell, 2006). Brown, Miller and Mitchell (2006) report that, because many Sudanese refugees have interrupted or no substantive schooling, "many of the refugees have little or no literacy in either a first or second language prior to arrival" (p. 151). In a way of responding to the literacy issue, this article describes a community program offered for adult female Sudanese refugees in a rural Queensland city and explores ways of improving the refugees" English as a second language (ESL) and computer literacy skills in the program. BackgroundMany Sudanese refugees spent several years in refugee camps in Kenya and Egypt where they had interrupted schooling and limited or no opportunity to develop their literacy skills (Hatoss & Sheely, 2009). Schweitzer, Melville, Steel and Lacherez (2006) argue, "Resettled refugees from Sudan evidenced a history of trauma ... and may constitute a particularly vulnerable group in terms of mental health outcomes. Culturally specific sequelae in terms of social isolation and acculturation may be particularly problematic for these migrants" (p. 1). It is cle...

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Section: Resultsmentioning

confidence: 99%

Improving English Language and Computer Literacy Skills in an Adult Refugee Program

Rensburg¹,

Son²

2010

International Journal of Pedagogies and Learning

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“…Our study intends to not only show a relationship between IT maturity and impacts, but we also intend to show how IT maturity influences organizational impacts. Urwiler and Frolick (2008) took a different approach to studying IT maturity by bringing in psychology. They adapted Maslow's (1954) Hierarchy of Needs theory to the realm of IS.…”

Section: It Maturitymentioning

confidence: 99%

“…Maslow categorized these needs into five levels: Physiological Needs, Safety Needs, Social Needs, Self-Esteem Needs, and Self-Actualization. Urwiler and Frolick (2008) created the IT Value Hierarchy that modified Maslow's Hierarchy of Needs to explain IT Maturity for competitive organizations. Like Maslow, they argue that before an organization can strive to achieve the next level of maturity, they must satisfy the lower tiered needs.…”

Section: It Maturitymentioning

confidence: 99%

“…To answer this question, we used the IT Value Hierarchy (Urwiler & Frolick, 2008) as our framework. Using the multiple case study approach, we were able to collect data from five SPPs.…”

Section: Contributions Limitations and Future Directionsmentioning

confidence: 99%

“…We used Urwiler and Frolick's (2008) IT Value Hierarchy to provide a relevant theoretical basis for our research design and gives us a framework for the data analysis phase of the study. We collected interview data from employees within five small physician practices.…”

Section: Introductionmentioning

confidence: 99%

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Healthcare IT Value Hierarchy Framework for the Small Physician Practices Context

Wallace¹,

Iyer²

2017

JMWAIS

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In 2015, $3.2 trillion was spent in the US and the Center for Medicare and Medicaid is projecting that spending will grow at an average rate of 5.6% a year in the next decade. Researchers have found that organizations with higher IT maturity tend to show better operational and financial performance. While there have been multiple studies on HIT in hospitals and large practices, there have been few studies that have directly examined HITs in Small Physician Practices (SPP). The purpose of this study is to explore maturity of HIT use using multiple case study methodology to observe how SPP have matured through their use of HIT. Hence, the goal of this study is to answer the following question: How is the IT maturity of use different for small physician practices? To answer this question, we conducted multiple case studies with five SPP. This study developed a modified IT Value Hierarchy and highlights the importance of both IT security and inter-organizational integration on these healthcare organizations.

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Present and future of the use and impact of information and communication technology in informal microenterprises: Insights from India

Ilavarasan

2019

E J Info Sys Dev Countries

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Using Indian cases, the present paper argues that the usage of information and communication technologies (ICTs) in informal microenterprises in the developing world is still at a nascent stage. The use is mostly limited to mobile phones and the personal domain. The impact of its usage on the growth of the enterprises is also limited.The characteristics of these enterprises, which are predominantly walk-in customers, smaller size, and the nonuse of electricity, can explain the low usage and impact of ICTs. The future pathways for linking ICTs and informal enterprises are discussed in the light of emerging automation technologies. It appears that low-cost ICTs like mobile applications are likely to play a significant role in the growth of such enterprises, which needs to be studied in the future.

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The IT Value Hierarchy: Using Maslow's Hierarchy of Needs as a Metaphor for Gauging the Maturity Level of Information Technology Use within Competitive Organizations

Cited by 37 publications

References 1 publication

Improving English Language and Computer Literacy Skills in an Adult Refugee Program

Improving English Language and Computer Literacy Skills in an Adult Refugee Program

Healthcare IT Value Hierarchy Framework for the Small Physician Practices Context

Present and future of the use and impact of information and communication technology in informal microenterprises: Insights from India

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