“…For the second research question, approximately half of the participants believed that there lacked sufficient communication and consultation of mid‐level staff by senior administrators, which resulted in not having a voice. This finding is different from that of García, Nehls, Florence, Harwood and McClain (2020) where they found that almost all participants felt “they were listened to by upper administration” (p.32). One observation that may explain the difference in findings between the studies, is that all participants in this study are business staff, who are tasked to manage compliance across campus with laws, regulations, and policies.…”