“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

Luo, Qi; Zhai, Xueting

doi:10.1016/j.tourman.2017.04.007

Cited by 152 publications

(156 citation statements)

References 77 publications

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“…However, when facing publics, these firms guided dialogue through using strategies such as framing, denying, or even covering up the truth (Kim et al, 2016;Veil & Yang, 2012) in crises. Online publics correspondingly were found to dislike a denial of responsibility in dialogue and their negative sentiments easily triggered secondary crises in the dialogue with corporates (Luo & Zhai, 2017). Meanwhile, due to Weibo's rapid circulation of information, crises evolved from the breakout to regression stage at a faster pace than through other social media channels.…”

Section: Corporationsmentioning

confidence: 99%

“…During the Sichuan earthquake, for example, grass-roots activists began to build up mutual trust, pave the way for more regular and extensive dialogue between online and offline activism (Lu, 2018). In the "occupy central" social movement, large quantities of online publics also expressed their extreme voices through proactive dialogue with authorities (Luo & Zhai, 2017). Finally yet importantly, the Chinese social-mediated dialogue consists of many nonverbal languages such as emoticons and figurative language.…”

Section: Online Publicsmentioning

confidence: 99%

“…For instance, Noguti, Lee, and Dwivedi (2016) found the unique feature of SCC is the capacity for large quantities of information transmitted rapidly on social media (Noguti et al, 2016). Moreover, SCC not only spread crises events, but also led to new crises (Luo & Zhai, 2017). SCC has magnified the consequences of crises and certain publics' posts in a celebrity-endorsement crisis even generated more "likes" than organizational crisis responses (Jiang, Huang, Wu, Choy, & Lin, 2015).…”

Section: Y Chengmentioning

confidence: 99%

“…Although Hong Kong and Macau for instance, have returned to the territory of China, local residents may still hold a different political stand and stay out of the strict control of mainland Chinese governments (Huang et al, 2016); people there can easily get access to Facebook and Twitter, which are entirely blocked in mainland China. The Hong Kong government currently is facing the crisis of mistrust from publics in the post-handover period (Luo & Zhai, 2017). In Taiwan, the relatively mature democratic policies may lead to a different adoption of dialogue strategies in crises.…”

Section: Exploring Npos' Crisis Communication In Greater Chinamentioning

confidence: 99%

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The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Cheng

2020

Public Relations Review

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A B S T R A C TThe rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006-2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China.

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Section: Corporationsmentioning

confidence: 99%

Section: Online Publicsmentioning

confidence: 99%

Section: Y Chengmentioning

confidence: 99%

Section: Exploring Npos' Crisis Communication In Greater Chinamentioning

confidence: 99%

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The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Cheng

2020

Public Relations Review

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“…In this context, the decline in 2014 can be attributed to the anti-corruption campaign and the related turmoil in China. The topics that Weibo users discussed regarding 'Occupy Central' in Hong Kong in 2014 shifted from a political event to a tourism boycott (Luo & Zhai, 2017). In addition, the number of residents' checkins continued to fall gradually after peaking in 2013.…”

Section: Results: Behaviour Patterns Of Mcts and Residents In Hong Kongmentioning

confidence: 99%

Analysing trends in the spatio-temporal behaviour patterns of mainland Chinese tourists and residents in Hong Kong based on Weibo data

Xing

Spierings

Dijst

et al. 2019

Current Issues in Tourism

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Visiting tourists and residents of a city interact at various locations at various times. Previous studies paid little attention to comparing the spatio-temporal behaviours of tourists and residents from a long-term perspective. The aim of the present study was to identify and compare the spatio-temporal behaviours of mainland Chinese tourists and residents in Hong Kong over a period of five years. Their behaviours were compared by means of kernel density analysis and temporal statistical analysis, using Weibo geotagged check-in data and geographic information systems (GIS). The results show that the spatial behaviours of mainland Chinese tourists (MCT) are more concentrated than those of residents, especially in central urban areas, whereas residents also visit suburban and exurban areas. Simultaneously, MCTs' temporal behaviours varied significantly, whereas those of residents were relatively stable. From a long-term perspective, we found that in the central urban area, MCTs' preferences for locations tended to be relatively fixed, but their activity in local neighbourhoods and residential quarters decreased. However, residents' interest in typical tourism highlights decreased reflecting potential strategies of avoidance in those areas whereas their activities in other tourism hotspots were more stable. These findings can be applied in urban planning, destination management and sustainable development.

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How do Mainland Chinese tourists perceive Hong Kong in turbulence? A deep learning approach to sentiment analytics

Hao

Wang

Law

et al. 2020

Journal of Tourism Research

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“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott

Cited by 152 publications

References 77 publications

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Analysing trends in the spatio-temporal behaviour patterns of mainland Chinese tourists and residents in Hong Kong based on Weibo data

How do Mainland Chinese tourists perceive Hong Kong in turbulence? A deep learning approach to sentiment analytics

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