ICT-enabled co-production of public services: Barriers and enablers. A systematic review

Clifton, Judith; Fuentes, Daniel Díaz; García, Gonzalo Llamosas

doi:10.3233/ip-190122

Cited by 50 publications

(40 citation statements)

References 82 publications

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“…Public service setting and policy field (Nabatchi et al 2017) Location of co-creation initiatives (Clifton et al 2020) Phases of public service cycle (Nabatchi et al 2017) ) Aims of co-creation initiatives (Voorberg et al 2015) Co-creators actors (Nabatchi et al 2017) Tools and strategies to co-create (Almeida et al 2018) Benefits of public service co-creation (Nabatchi et al 2017) (Voorberg et al 2015) Challenges of public service co-creation (Voorberg et al 2015) Most of the previous systematic literature reviews have provided a comprehensive overview of the different aspects of co-creation, such as co-creation definition (Almeida et al 2018), barriers and enablers (Amorim Lopes and Alves 2020; Clifton et al 2020;Sicilia et al 2019;Voorberg et al 2015), and theoretical backgrounds (Jukić et al 2019), among others. Nevertheless, our scoping review aims to explore the specific dimensions related to the implementation of the co-creation of public services in digital settings with a focus on empirical evidence (see Table 1).…”

Section: Dimensions Main Referencesmentioning

confidence: 99%

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

Müller

Flores

Albrecht

et al. 2021

Administrative Sciences

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The public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions to provide high-quality services that respond to users’ needs. Considering this background, we aim at critically exploring public service co-creation via a scoping review, employing the PRISMA-ScR method. Our review focuses on 25 empirical studies out of 75 analyzed articles that examine the implementation of co-creation of (digital) public services and investigates how the empirical literature portrays the concept of public service co-creation. Our findings primarily suggest that co-creation can be implemented in a wide range of sectors and settings, to improve public services and to foster innovation, throughout the whole public service cycle, using a variety of digital, analog and hybrid co-creation tools and strategies. Yet, our review has also shown that there is still an implementation gap that needs to be bridged between knowing and doing in the context of public services co-creation in a digital setting.

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Section: Dimensions Main Referencesmentioning

confidence: 99%

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

Müller

Flores

Albrecht

et al. 2021

Administrative Sciences

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“…According to our literature findings, the primary drivers for co-production are (1) stable or long-term relationships between stakeholders [7], (2) active users [65], (3) contribution/input/resources [66], (4) new setting [45], (5) new technology [45], (6) knowledge, and (7) flow of information [40]. For instance, active users and inputs have an influence on the qualities and performance of public services.…”

Section: Discussionmentioning

confidence: 93%

“…The responsibilities and rights of governments may be affected by citizens' involvement in the public services [44]. New technology or a new setting can cause diversities of co-production [45].…”

Section: Determinants Of Co-productionmentioning

confidence: 99%

A Comparative Analysis of Co-Production in Public Services

Khine

Shahid

2021

Sustainability

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This study investigates current research trends in co-production studies and discusses conceptual approaches. The conceptual paper contains studies on co-production in the field of public administration. This study identifies significant gaps in the field of study by systematically examining 32 co-production research works. The study’s contributions include (1) defining two common characteristics of co-production, (2) classifying three forms of co-production by end-users, and (3) discovering that the aims and performance of co-production are more effective for service providers when the strategy is citizen-centric. Future research should (1) concentrate on the reasons for co-production failures or successes, (2) identify additional barriers to co-production in service production, (3) investigate influences on service providers as well as structural impacts on the co-production process, and (4) provide practical assessments of co-production research.

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“…Another issue is the role that new technologies will play (Clifton, Díaz Fuentes, and Llamosas García 2020). Although new technologies are often hailed as a driver of coproduction, it is far from certain that they will be.…”

Section: What Can Research Tell Us About the Sustainability Of Coprodmentioning

confidence: 99%

Coproduction during and after the COVID‐19 Pandemic: Will It Last?

Steen

Brandsen²

2020

Public Administration Review

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Coproduction is flourishing under COVID‐19, but can we expect it to last? Most likely, in post‐COVID‐19 times, people and institutions will easily slip back into business as usual. This essay addresses the relevance of coproduction under COVID‐19 and argues for the need for coproduction initiatives to persist well beyond the pandemic. The conditions that made coproduction emerge are likely to change as emergency regulations and funds are abandoned and the sense of urgency disappears. Areas of public life where there could be a more lasting effect are those where the basic conditions for successful coproduction are already in place and only a push was necessary for coproduction to take off. These conditions include basic commitment, complementarity, and supportive regulative frameworks, all of which can be sustained beyond the crisis with targeted choices and sufficient support.

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ICT-enabled co-production of public services: Barriers and enablers. A systematic review

Cited by 50 publications

References 82 publications

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

A Comparative Analysis of Co-Production in Public Services

Coproduction during and after the COVID‐19 Pandemic: Will It Last?

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