Ict Governance: Literature Review and Survey in Northern Savonia

Abstract

IT decision making is supported by frameworks of the different kind for IT governance, IT management, and enterprise architecture. Organizations are adopting Enterprise Architecture (EA) frameworks for improving the interoperability of the information systems that are used in the production of services. Therefore, the main aim of our literature review (212 hits, 20 appraised hits) was to find out the latest scientific researches around IT governance, IT management and IT service management within enterprise architecture. It is possible to archive the commitment to things of the different kind with assessments. Therefore, the commitment to the enterprise architecture work and ICT governance is established in spring of 2014 in the Northern Savonia with the online survey. Our survey of ICT governance has 25 questions. It had 331 potential respondents and we got 136 answers. In this paper, we reported the answers of five questions that position the ICT governance in the Northern Savonia.

The Stakeholders of a User-Centred Design Process in Mobile Service Development

“…The UCD process should adopt a broad perspective and not focus only on the end users if a successful new service is to be produced. Instead, software and ICT services must satisfy other stakeholders, such as business managers, the software team, project management and, in many cases, the project financiers and providers [39,40,41]. It is essential to begin the iterative development process by identifying the most significant stakeholders and their impact on the overall application in UCD.…”