ICT, public values and transformative government: A framework and programme for research

"The Computer Says No!" -- A Case Study on Automated Decision-Making in Public Authorities

“…In this respect, it is probably impossible to find a grand all-embracing approach, as was concluded by Bannister and Connolly [17]. Thus, in this paper, we focus our analysis on the practical outcomes of e-government, including the changing arrangement of relationships and competences, rather than the more complex changes of which they form a part.…”

“…Whilst a theory of e-government does not exist, it is possible to fundamentally challenge the basic values and arrangements of governmental organizations; indeed, we intend to discuss these in this paper. The interpretations of both ICT and government have to be open to new models, concepts, and norms and values in e-government [12,13].…”

“…In particular, we strive to meet the more value-focused demands found in egovernment research, as called for by Bannister and Connolly [12,13].…”

Useful business cases: value creation in IS projects

“…Furthermore, we present literature on the value creation process based on benefits management research, which is a prominent approach to support value creation from IS investments (Ward & Daniel, 2006 (Kohli & Grover, 2008;Yassaee & Mettler, 2015), but in public organizations particularly, a broader pluralistic view on value is needed (Frisk et al, 2014). The research on IS in public organizations proposes numerous conceptualizations of value that include less tangible and measurable attributes (Bannister, 2002;Persson & Goldkuhl, 2010;Bannister & Connolly, 2014;Rose et al, 2015b). For example, Rose et al (2015b) distinguish between the fundamental value positions of professionalism, efficiency, service, and engagement for e-government.…”

The Impact of Formal Decision Processes on e-Government Projects

“…A large strand of literature mentions a specific range of values that are unique to the public sector and e-Government context, namely public values. While the definition of public values is debated in the literature, it can nonetheless be defined as a normative consensus about issues that either concern citizens (e.g., rights, benefits, prerogatives, obligations or principles), government and policies [27] or a behavior that a majority of a population considers to be "right" [28]. Rose et al (2015) use a tri-fold classification of public values: administrative efficiency, which focuses on value for money, productivity and performance; service improvement, which targets improving citizens' experience of government by making services more accessible; and citizen engagement, which aims to empower citizens as participative collaborators in decision-making.…”