Identification and Trust in Public Organizations: A communicative approach

Abstract

Little empirical research has examined the link between organizational identification and organizational trust. Identification presupposes a level of consistency in its object, and this study proposes that trust can reduce uncertainty between organization and employee, enabling a bond between the two to form. Secondly, this research looks at how interaction with various organizational groups may affect organizational trust, thereby indirectly encouraging identification. It is thus proposed that organizational trust should be understood as an important mechanism mediating the relationship between interaction with employees at different levels of the organizational hierarchy and identification with the organization as a whole.

Veterans and Job Satisfaction in the U.S. Federal Government: The Importance of Role Clarity in the First Years of Civilian Employment

“…One factor that has long been associated with high levels of role clarity is the communication climate of the organization (Rizzo et al, 1970). Campbell and Im (2015) point out that communication in bureaucratic organizations flows along several different channels, and demonstrate how trust in the organization is dependent jointly on interaction quality with senior leaders, supervisors, and work group members (numerous studies provide additional empirical support for this position; Brunetto, Farr-Wharton, & Shacklock, 2011; Deeter-Schmelz, 1997). Other studies also suggest that both vertical collaboration (i.e., collaboration between individuals and their superiors) and horizontal collaboration (between work group members of a similar rank)—a key component of which is communication intensity—may also influence organizational performance (Whitford, Lee, Yun, & Jung, 2010) and, in an example pertinent to the present study, role ambiguity (Campbell, 2016).…”

Yönetsel Gücün Örgütsel Güven- Performans ve Özdeşleşme Etkileşimi Kapsamındaki Rolü: Bodrum'daki Otel İşletmelerinde Bir Uygulama

“…Bireylerin örgüt ile özdeşleşmelerini sağlamak için örgütsel güvenin önemli bir faktör olduğu görülmüştür (Choi ve Kim, 2011:244;Öktem, Kızıltan ve Öztoprak, 2016:163;Campbell ve Im, 2014:1076Biçkes ve Yılmaz, 2017:301). Ancak otel işletmelerinde örgütsel güven ile örgütsel özdeşleşme etkileşimi yeterince incelenmemiştir.…”

Identification and Performance Management

“…Moreover, the type of over-identification thought to undermine the questioning of authority and organizational processes should be the edge case rather than the norm, and thus be operative only in the extreme. Second, the level of risk involved in pursuing CO-OCB implies the relevance of organizational trust, a construct closely linked to OI (Campbell & Im, 2014; Restubog, Hornsey, Bordia, & Esposo, 2008; Rousseau, Sitkin, Burt, & Camerer, 1998). As such, the same trust that may undermine the necessary critical evaluations of extant organizational processes may also be a necessary condition for employees to address them through CO-OCB.…”