“…As regards the first -i.e., implementation process characteristicsthe literature has explored drivers and barriers (e.g., Chatzoglou and Michailidou, 2019;Yeh and Chen, 2018;Ghombakhloo, In Press); initial disadvantages of small and medium enterprises (e.g., Horváth and Szabó, 2019;Moeuf et al, 2020;Arcidiacono et al, 2019) and developing countries (e.g., Kamble et al, 2018;Raj et al, 2020); best-practice implementation processes (e.g., Mellor et al, 2014;Svan et al, 2017;Zangiacomi et al, 2020;Tortorella et al, 2020;Veile et al, 2020); ideal maturity stages (e.g., Bibby and Dehe, 2018;Pacchini et al, 2019); and governance modes in specific geographical and institutional contexts (e.g., Reynolds and Yilmaz, 2018;Sung, 2018;Kummitha and Crutzen, 2019;Fukuda, 2020).…”