Identification of Critical Success Factors for Total Quality Management Implementation in Organizations

Jehangiri, Rashid

doi:10.4172/2162-6359.1000420

Cited by 5 publications

(11 citation statements)

References 2 publications

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“…As a group communication technique, the Delphi technique ideally suited this study making use of a group of individuals (e.g Faculty, Assessors) who engaged themselves in resolving complex issues through a consensus. This study will be complementing the research conducted by numerous experts and academicians (Ví ctor Reyes-Alcá zar et al, 2012;Narasimha, 2013;Putri, and Yusof, 2009;Jehangiri, 2017;Karuppusami and Gandhinathan, 2006;Yusof & Aspinwall, 2000;Nicholas, 2014;Mustafa et al, 2005;Lam et al 2011;Nutcache,2018;Yulisutiany, 2018;Zhang, 2018;Zheng, 2018) who however did not focus on CSFs for an effective Quality Management System and accomplishment of accreditation of universities. These studies mainly dealt with CSFs for accomplishing quality in fields like telecommunication, environmental sustainability, healthcare, manufacturing industries, marketing organizations, enterprise resources, and like.…”

Section: Introductionmentioning

confidence: 92%

“…Not every company or business organization has the same CSFs as these factors depend upon demographics, specific characteristics, nature of competences required, marketing trends and like (Narasimha, 2013;Putri and Yusof, 2009;Jehangiri, 2017;Karuppusami and Gandhinathan 2006;Nicholas, 2014;Lam et al, 2011). Rockart (1979) considers the following six important sources of CSFs: teamwork, job security (or employment continuity), training and development, top management (leadership) support, customer satisfaction and continuous Improvement.…”

Section: Critical Success Factorsmentioning

confidence: 99%

“…Several studies have accepted these six sources as implementation criteria for Total Quality Management (TQM) and have arranged them in the order of criticality (Talib et al, 2010(Talib et al, , 2011Salaheldin et al, 2015;Putri and Yusof, 2009;Coronado & Antony,2002;Nicholas, 2014;Jehangiri, 2017). Talib et al (2010), for instance, listed top-management commitment as the top critical success factor followed by customer focus and satisfaction.…”

Section: Critical Success Factorsmentioning

confidence: 99%

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Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Ilyas¹

2019

IJHE

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This is an exploratory study which inquires and investigates the difficulties associated with Quality Assurance (QA) and Program Accreditation. The study highlights specific issues faced in the adoption and implementation of QA standards, sub standards and criteria. It identifies a few critical success factors (CSFs) and indigenised QA tools for program accreditation in Saudi Universities. The CSFs include Stakeholders’ involvement, Top management support, orientation of staff with QA processes and standards, defining administrative procedures of accreditation, continuous quality improvement and assimilation of QA processes in day-to-day environment. Concurring with the Saudi Vision 2030 and National Transformation Program 2020, this study took the empirical approach and collected data from documentations and guidelines related to the National mission of QA and Accreditation initiated by agencies like National Centre for Academic Assessment and Accreditation (NCAAA) and Saudi Arabia Quality Framework (SAQF). This study suggests using the Delphi technique to evaluate the current scenario and ensure predictability judgments for a successful implementation of CSFs and best practices. As a group communication technique, the Delphi technique ideally suited this study making use of a group of individuals (e.g Faculty, Assessors) engaging themselves in resolving complex issues through a consensus. The Delphi technique is also indispensably relevant where no historical data exist, as many programs in Saudi universities are still not accredited. Finally, the Delphi Technique is also a method that helps identify risks, reduce bias in the data and estimate the outcome of events, truly representing predictability and versatility. The implications of this study include offering guidelines to programs and institutions undergo an accreditation process, by identifying true CSF and best practices.

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Section: Introductionmentioning

confidence: 92%

Section: Critical Success Factorsmentioning

confidence: 99%

Section: Critical Success Factorsmentioning

confidence: 99%

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Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Ilyas¹

2019

IJHE

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“…Organizations have started understanding in recent years that TQM is the way forward towards ensuring long-term sustainability and overall performance of companies (Mushtaq and Peng, 2020;Karamouz, Ahmadi Kahnali and Ghafournia, 2020). Organizations are required to devise and execute plans within a global context in a dynamic world (Magd and Karyamsetty, 2020;Zakuan et al, 2012). Nowadays, many companies use quality as a strategic tool.…”

Section: Tqm: An Organizational Performance and Sustainabilitymentioning

confidence: 99%

“…It includes frequent analysis with all staff regarding the quality enhancement prospects and success in quality management. Lastly, it can be said that the service sector cannot survive without the appropriate quality of service and the quality of service can only be accomplished by applying TQM's principles in the service sector (Fatemi, Wei and Moayeryfard, 2016;Zakuan et al, 2012;Juneja, Ahmad and Kumar, 2011).…”

Section: Steps For Implementing Tqm In a Service Industrymentioning

confidence: 99%

Effective TQM Implementation in the Service Industry: A Proposed Framework

2021

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Purpose: This paper aims to explore the framework, practices, and implementation of total quality management (TQM) in the service industry. Methodology/Approach: The present study focuses on the existing literature on several TQM dimensions and developed a framework that would allow the service industry to efficiently apply TQM, resulting in enhanced organizational performance. Findings: The research findings suggest that the relevance and implementation of TQM practices have a strong linkage to organizational performance. Managers shall work for the accomplishments of TQM to achieve success in local and global competition. By implementing TQM practices effectively in the service industry, managers can see improvements in the organization’s function. Therefore, managers shall accept the TQM approach to improve overall service quality and organizational performance. Research Limitation/implication: The study is limited to secondary data collection and no primary research is carried out to verify the proposed framework. Originality/Value of paper: The present study contributes to the literature on TQM by developing a framework for the service industry. This adds to the existing knowledge on TQM in the service industry and builds a foundation to carry out future research. The proposed TQM framework will empower the organizations for superior performance by evaluating the factors, defining rooms for improvement, and designing ways to achieve business excellence.

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Quality System Management: The Role Of Human Resources

Maria¹

2022

The European Proceedings of Social and Behavioural Sciences

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We present a state-of-the-art literature survey in Quality Management Implementation focusing on the Critical Success Factors (CSFs) that affect its success. The survey concentrated on peer-reviewed journals and conference papers published in the the last five years in databases and targeted sources. After identifying the most widely used CSFs we elaborate on Quality Management Maturity Assessment identified approaches. We propose a novel Quality Management Maturity Assessment framework called Glykas Quality Compass that evaluates implementation initiatives holistically and comprehensively through a matrix of Critical Success Factors and Enablers. The proposed maturity assessment framework can be applied distinctively to the four categories identified in quality management: Total Quality Management, Quality Standards, Quality Methodologies and Excellence Awards. We finally apply the proposed framework in the newly published human resources management ISO standards in order to verify the framework's ease of use and concept validity. The significance of the study is multifold as it not only proposes a novel holistic Quality Management Maturity Assessment framework but it also presents a generic human resources standards maturity assessment matrix that can be used by both academics and practitioners for future reference.

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Identification of Critical Success Factors for Total Quality Management Implementation in Organizations

Cited by 5 publications

References 2 publications

Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Effective TQM Implementation in the Service Industry: A Proposed Framework

Quality System Management: The Role Of Human Resources

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