“…The variety of current general practice problems identi ed concern appointment scheduling (15-17, 20, 21), teleconsultation (18), care management (19,24), communication (22), healthcare recommender systems (23), user interaction with electronic medical records (25), and resource management through scheduling (26), with the most frequently occurring problem being appointment scheduling. Similarly, the data reportedly used in all studies differs both across all identi ed problems and within the same problem from different researchers, with sources largely consisting of proprietary data taken from a variety of domains, including actual general practice clinics (15,17,(20)(21)(22)(23)(24), published clinical guidelines (19), electronic healthcare databases (16), and teleconsultation recordings (18), that differ considerably in their features. In looking at the level of involvement of GPs across all studies, it is not always clearly stated to what extent they participate in the actual research and only two studies clearly state involvement of GPs (18, 26).…”